Head of Community Supports
Zócalo Health
This job is no longer accepting applications
See open jobs at Zócalo Health.See open jobs similar to "Head of Community Supports" Able Partners.Customer Service
USD 130k-145k / year
Posted 6+ months ago
Head of Community Supports
Job Posted
December 7, 2024 7:41 PM
Location
Remote - Located in CA
Compensation
$130k - $145k
Status:
Remote, Full-time
#communityhealth #healthequity #latinohealth #healthcare
About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.
Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.
We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.
We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.
Role Description
The Head of Community Supports will lead the design, implementation, and oversight of Zócalo Health’s Community Supports (CS) initiatives as part of the Cal AIM Enhanced Care Management benefit. Reporting to the VP of Clinical Operations, this role will focus on scaling CS services to meet member needs, ensuring compliance with regulatory standards, and driving impactful health outcomes. The ideal candidate is a strategic leader with a deep understanding of community health programs and a commitment to health equity.
About the Role
Program Leadership and Development
Design and implement Community Supports services, including Housing Navigation, Housing Tenancy, and Day Habilitation.
Develop workflows, policies, and procedures to guide CS operations and service delivery.
Lead county-based implementation strategies, ensuring scalability and sustainability.
Collaborate with the Head of Payer Contracting and Strategy with the contracting, coordination, onboarding and management of ECM/CS network and programs.
Support operational compliance and reporting to satisfy and exceed state and federal standards.
Team Management
Build and manage the CS team, including county-based leads.
Establish and maintain a caseload ratio of 1:45, ensuring optimal service delivery.
Provide regular coaching, supervision, and training to the CS team to maintain high standards of care.
Operational Oversight
Collaborate with cross-functional teams to develop the infrastructure needed for CS program success.
Monitor performance metrics, quality standards, and compliance requirements for all CS services.
Partner with the leadership team to align CS services with member needs and organizational goals and support the application and contracting process for expanding program reach.
Ensure that related policies and procedures necessary to operate the department comply with regulatory and accreditation requirements and are in place and updated no less than annually.
Community Engagement and Partnerships
Build and maintain relationships with community-based organizations, county agencies, and other key stakeholders particularly in the housing and homelessness sectors.
Represent Zócalo Health in external meetings, coalitions, and advocacy efforts to enhance the impact of CS programs.
Reporting and Data Management
Oversee the collection and analysis of program data to track progress, outcomes, and opportunities for improvement.
Generate reports for internal leadership and external stakeholders, including health plans and regulatory entities.
Requirements for the Role
Education
Bachelor’s degree in Public Health, Healthcare Administration, Social Work, or a related field. Master’s degree preferred.
Experience
5+ years of leadership experience in healthcare operations, community health, or social services programs.
2+ years of direct supervisory experience.
Proven experience with CalAIM initiatives including Enhanced Care Management and Community Supports programs or similar initiatives.
Strong knowledge of community health needs and social determinants of health.
Experience in delivery and implementation of large-scale health plan initiatives.
Knowledge of Health Plan Core functions of Medi-Cal and CalAIM
Knowledge of Health Plan/ Integrated Delivery system models of case management and care coordination best practices.
Skills
Strategic leadership and team management abilities.
Proficiency in program development, implementation, and evaluation.
Strong communication and interpersonal skills, with the ability to engage diverse stakeholders.
Data-driven approach to decision-making and performance monitoring.
Benefits & Perks
Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
Comprehensive benefits (medical/dental/vision)
Generous home office stipend
Competitive compensation
Generous PTO policy including 6 paid holidays.
You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
This job is no longer accepting applications
See open jobs at Zócalo Health.See open jobs similar to "Head of Community Supports" Able Partners.