Disruptive
Care
Consumer
Connection &EHR Systems Administrator (AthenaHealth)
Zócalo Health
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See open jobs at Zócalo Health.See open jobs similar to "EHR Systems Administrator (AthenaHealth)" Able Partners.IT
USD 120k-135k / year
Posted on Dec 8, 2024
EHR Systems Administrator (AthenaHealth)
Job Posted
December 7, 2024 7:40 PM
Location
Remote WFH
Compensation
$120k - $135k
Status:
Full-time, Entry Level
#communityhealth #healthequity #latinohealth #healthcare
About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.
Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.
We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.
We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.
Role Description
The EHR System Administrator at Zócalo Health is responsible for the administration, configuration, and optimization of our electronic health record (EHR) system, AthenaHealth. This role ensures efficient workflows, compliance with clinical documentation standards, and robust support for operational and clinical initiatives. The position also involves developing and maintaining reports (SQL, Crystal Reports), forms, custom configurations, interfaces, and output files from the EHR system.
The EHR System Administrator collaborates with Zócalo Health’s security and compliance team to ensure adherence to privacy and security standards, particularly regarding protected health information (PHI). This includes performing routine audits, addressing gaps, and ensuring all processes align with regulatory requirements. The role also analyzes workflows, data flows, and system utilization to create logical, efficient solutions that meet organizational goals.
This position requires a mix of technical expertise, problem-solving skills, and the ability to collaborate effectively with cross-functional teams to meet Zócalo Health’s operational and compliance needs.
This role is ideal for an experienced AthenaHealth expert who thrives in a fast-paced environment.
About the Role
EHR Configuration:
Configure encounter plans, templates, workflows, and user roles in Athena to support clinical and operational needs.
Develop custom configurations, forms, and interfaces to enhance EHR functionality.
Serve as the primary point of contact for resolving help desk tickets related to EHR issues, including working with software vendors to resolve escalated concerns.
Ensure the security, integrity, and privacy of organizational data in compliance with Zócalo Health’s policies and procedures.
Reporting and Data Management:
Build and maintain operational and clinical reports using SQL and Crystal Reports to monitor performance and generate actionable insights.
Collaborate with clinical and operational teams to analyze workflows and data flows, identifying opportunities for improvement and automation.
Provide data output files for external reporting needs and ensure timely submission to health plans and other partners.
Revenue Cycle and Compliance Support:
Partner with the RCM team to streamline billing workflows and ensure accurate claim submissions.
Provide guidance on best practices for documentation to optimize reimbursement and meet payer requirements.
Training and Optimization:
Deliver training on EHR systems and workflows to staff, ensuring understanding and optimal use.
Document workflows, processes, and system configurations in a clear and concise manner.
Collaborate with clinical and operational leaders to ensure new team members are onboarded effectively and understand EHR utilization.
Project Management and Collaboration:
Work closely with the Director of Clinical Informatics, operational leaders, and cross-functional teams to develop technology solutions that enhance organizational performance.
Participate in solution testing, ensuring implementation aligns with project goals and quality standards.
Evaluate requests for new configurations or programming, provide timetables for completion, and prioritize tasks to align with company objectives.
Compliance and Optimization:
Monitor clinical documentation for compliance with health plan requirements and optimize workflows to improve efficiency.
Partner with the Revenue Cycle Management (RCM) team to streamline billing workflows and ensure accurate claim submissions.
IT Support:
Assist with general IT support needs across the organization, including third-party systems interacting with Athena.
Requirements for the Role
Education
Bachelor’s degree in health informatics, healthcare administration, IT, or a related field or equivalent experience.
Experience:
Minimum of 3 years of experience with Athena in a configuration, optimization, or administration role.
Proven experience in a healthcare or clinical operations setting.
Strong knowledge of healthcare compliance, payer-specific requirements, and documentation standards.
Skills:
Expert-level knowledge of Athena (EHR) configuration, including encounter plans, user management, and reporting.
Proficiency in building and interpreting reports to support clinical and operational goals.
Strong problem-solving skills and a process-oriented mindset.
Excellent communication skills with the ability to train and support team members.
Collaborative team player comfortable working with cross-functional stakeholders.
Benefits & Perks
Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
Comprehensive benefits (medical/dental/vision)
Generous home office stipend
Competitive compensation
Generous PTO policy including 6 paid holidays.
You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
This job is no longer accepting applications
See open jobs at Zócalo Health.See open jobs similar to "EHR Systems Administrator (AthenaHealth)" Able Partners.