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Data and Applications Operations Manager

Twin Health

Twin Health

IT, Operations
Posted on Tuesday, September 5, 2023

Twin Health

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

Working here

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create value for our customers and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. In October 2021, Twin Health announced its Series C funding round of $155M, led by ICONIQ Growth, enabling us to scale services in the U.S. and globally, helping to solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Location - Remote - India - Willingness to work in US EST timezone

Languages preferred: - English Communication should be excellent

Roles and Responsibilities:

 Oversee the design, implementation, maintenance, and optimization of the data
warehouse environment, ensuring it meets business needs and performance
 Lead the end-to-end life cycle of Data and business application Operations, projects,
from requirements gathering and solution design to implementation, testing, and
 Lead defining project scope, create project plans, manage timelines, and ensure on-time
 Collaborate with cross-functional teams, including IT, finance, operations, and
marketing, to identify and document business requirements for new applications and
enhancements to existing ones.
 Work closely with external vendors for third-party software solutions, from vendor
selection and contract negotiations to ongoing relationship management.
 Define and implement change management strategies to facilitate smooth adoption of
new applications, including training plans, communication strategies, and user support.
 Conduct risk assessments and develop mitigation strategies to address potential project
risks and challenges.
 Manage changes to the data warehouse and application environment, coordinating
version upgrades, patches, and updates to minimize disruptions.
 Oversee quality assurance processes, including testing, validation, and documentation,
to ensure applications meet defined standards and specifications.
 Monitor and report on project status, key performance indicators, and budget utilization
to senior management and relevant stakeholders.
 Gather user feedback and continuously assess the performance of applications,
identifying opportunities for improvement and optimization.
 Lead the planning, execution, and closure of technology projects, ensuring adherence to
project scope, timeline, and budget.

 Collaborate with stakeholders to define project objectives, requirements, and success
 Develop detailed project plans, schedules, and resource allocations, and track project
progress using appropriate tools.
 Manage project risks by identifying potential issues and developing mitigation
 Communicate project status, updates, and key milestones to stakeholders and senior
 Foster effective communication and collaboration among project team members,
ensuring alignment on project goals and tasks.
 Lead project meetings, including kickoff, status, and review meetings, and provide
meeting agendas and minutes.
 Coordinate with vendors and external partners to ensure seamless integration of third-
party solutions.
 Facilitate change management activities, ensuring smooth transitions and user adoption
of new technologies.
 Manage quality assurance through comprehensive testing and validation processes.
 Evaluate project outcomes and gather feedback to identify opportunities for continuous
 Maintain accurate project documentation, including project plans, reports, and
documentation of decisions and actions.
 Mentor and guide junior team members to ensure adherence to SDLC and
deployment best practices.

Qualification & Experience

 Bachelor’s degree in business, Information Technology, or a related field.
 Minimum 12 years in technology operations and project management, preferably in
business application development and implementation.
 Strong understanding of business processes and the ability to translate business
requirements into technical specifications.
 Ability to write advanced SQL queries.
 Experience with business application platforms such as Salesforce, NetSuite systems,
CRM systems, and Analytics tools like Tableau
 Experience with project management methodologies such as Agile, Waterfall, and
hybrid approaches.
 Excellent communication and interpersonal skills, with the ability to collaborate
effectively with cross-functional teams and external vendors.
 Proficiency in risk management, change management, and quality assurance processes.
 Strong analytical and problem-solving skills to identify and address project challenges.
 Experience with vendor management, contract negotiations, and vendor relationship

 Proven track record of successfully delivering complex projects on time and within
 Project management certification (e.g., PMP, PMI-ACP) is a plus.
 Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities