Reporting to the Senior Director of Product, the Senior Product Manager, Provider Pay and Incentives will own the strategy and execution of Spring Health’s provider compensation, incentives, and payment experiences and tools. This role is part of the AI Care Foundations Product organization and plays a critical role in ensuring our provider network is fairly compensated, highly motivated, and aligned with clinical quality, access, and business outcomes.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr. In this role you will partner closely with Engineering, Data, Provider Operations, Finance, and Provider CRM teams.

What you’ll do:

• Own the end-to-end product roadmap for provider pay, incentives, and related tooling, balancing provider experience, clinical outcomes, and financial sustainability
• Design and iterate on incentive models that drive desired behaviors such as improved access, higher engagement, quality outcomes, and retention across our provider network
• Partner with Finance and Analytics to model the impact of compensation changes and ensure programs meet ROI and margin targets
• Translate complex operational and regulatory requirements into scalable, intuitive product experiences for providers and internal teams
• Lead discovery with providers and internal stakeholders to deeply understand pain points and opportunities in compensation and incentives
• Collaborate with Engineering to deliver reliable, auditable, and scalable payment systems
• Define and track success metrics to continuously improve provider satisfaction, participation, and performance
• Communicate product strategy, tradeoffs, and progress clearly to cross-functional partners and leadership

What success looks like:

• Improved provider satisfaction and trust with pay and incentive programs (e.g., CSAT or NPS improvements quarter over quarter)
• Increased provider engagement and retention tied to incentive initiatives
• On-time, accurate provider payments with reduced operational escalations
• Incentive programs that measurably improve quality, outcomes, and engagement goals
• Clear alignment between provider compensation strategy and Spring Health’s financial and clinical objectives

What you’ll bring:

• 3+ years of product management experience, ideally in healthcare, fintech, marketplaces, or payments-related domains
• Proven experience owning complex, cross-functional products involving financial flows, incentives, or compensation systems
• Strong analytical skills with the ability to use data to inform decisions and evaluate tradeoffs
• Experience working closely with Engineering, Finance, and Operations partners
• Ability to translate ambiguous problem spaces into clear product strategies and execution plans
• Excellent communication skills and comfort influencing stakeholders at multiple levels

Nice to have:

• Experience building products for provider, clinician, or marketplace-based ecosystems
• Familiarity with healthcare payments, provider networks, or regulatory considerations
• Experience designing incentive systems or behavioral economics-informed products

The target base salary range for this position is $165,000 - $202,500, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.