Reporting to the Senior Director of Product for Caregiver Experience, you will take on a high-impact role as a Salesforce Administrator. Your work will directly contribute to improved clinical outcomes and provider experiences. As part of a collaborative team, you will identify key opportunities and help create tools that transform mental healthcare.

What you’ll be doing:

• Own the configuration, maintenance, and improvement of our Salesforce platform.
• Manage user access, roles, permissions, profiles, and data security.
• Build and optimize reports, dashboards, workflows, validation rules, and process automations.
• Support business process changes by translating requirements into scalable Salesforce solutions.
• Troubleshoot user issues and provide prompt, clear support and training.
• Work with third-party vendors and apps integrated into Salesforce .
• Stay current with Salesforce releases and recommend new features for adoption.
• Ensure data hygiene, integrity, and compliance across Salesforce and connected systems.

What success looks like in this role:

• Stability & Uptime: Salesforce is consistently available, performant, and secure, with minimal downtime or user disruption.
• Operational Efficiency: Business users experience faster, cleaner workflows thanks to automation and optimized processes.
• Proactive Enablement: Teams receive timely training, documentation, and support to fully leverage Salesforce capabilities.
• Data Quality: Accurate, deduplicated, and well-structured data enables confident reporting and forecasting.
• Scalable Systems: The Salesforce instance grows with the company—new features, integrations, and fields are implemented with governance and intention.
• Cross-functional Partnership: You’re recognized as a trusted partner across the org, sought after for your insights and problem-solving mindset.

What we expect from you:

• 3+ years of hands-on experience as a Salesforce Administrator, preferably in a high-growth SaaS or healthtech environment.
• Salesforce Administrator certification required
• Strong understanding of Salesforce best practices, security models, object relationships, and automation tools (e.g., Flow, Process Builder).
• Proficiency with reporting, dashboards, and forecasting tools in Salesforce.
• Experience with integrations and tools in the Salesforce ecosystem (e.g., HubSpot, Outreach, LeanData, DocuSign).
• Comfortable gathering business requirements and translating them into technical solutions.
• Excellent communication skills—you can work across departments, document your work, and explain technical concepts clearly.
• A proactive mindset—you seek out problems before they occur and aren’t afraid to challenge the status quo for better solutions.

Passion for mental health and Spring Health’s mission to eliminate every barrier to mental health.

The target base salary range for this position is $86,000 - $106,250, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.