Company Description

Overview

SPANX isn’t your average company. We revolutionized an industry by challenging the status quo and putting the customer first. You might know the story: our founder, Sara Blakely, who needed the right thing as a base layer to feel 100% in white pants, so she cut the legs off a pair of tights and Spanx was born. The spark of that origin is the fuel for our future. We grew up in shapewear. But we’ve graduated. For 25 years (yep, we're old enough to rent a car now), we've been experimenting, innovating, and occasionally banging our heads against the drawing board. And we will never stop obsessing about what women who are out there doing their thing deserve. Because we are those women. And we’re honored to create on behalf of us all.

We make elevated essentials with confidence built in. Essentials for layering underneath or wearing out loud, for “just-between-us” and “where'd you get that?” For everything you've got planned (and don't). Because what you put on can change how you show up. And if its' not working for you, it's got no place in your closet. Or on your body. Creating items that’ll make you feel great is a matter of the heart—and the lab. In every Spanx product is technology we design and build to highlight, complement, and form your look, just the way you like it. SPANX design and technology help make sure what you see in the mirror reflects that feeling of feeling your best (you know the feeling?). We are a high-growth, innovative and ambitious company and we are embarking on an exciting trajectory of both digital and international expansion.

Job Description

About the role

We are seeking a detail-oriented and organized Logistics Associate to join our dynamic Operations Team with 3PL experience and a focus in distribution/fulfillment in the apparel sector servicing major retailers such as Nordstrom, Dillard’s, Macy's, etc. The ideal candidate will play a critical role in ensuring timely and accurate order processing accompanied by providing exceptional service to our customers. The role of logistics associate is an all-encompassing role, which will manage various segments of the business. You will be involved in various touchpoints that will require a holistic analytic viewpoint to achieve success. Strong communication skills are a must to have, as well as being expedient in making daily decisions. You must also maintain an exceptional customer service level, whether they are internal or external customers, to continue to deliver best in class daily. If you thrive in a fast-paced environment and have a passion for logistics and customer satisfaction, we want to hear from you!

This role is based in our Atlanta headquarters, requires weekly in-office work Tuesday-Thursday, and reports into our Senior Manager of Logistics.

You’ll love it because you will…

Key Responsibilities:

• Supervise the boutique channel and be held accountable for each activity within. (Allocation, maintaining SLA with the 3PL and communicating/collaborating with internal stakeholders)
• Direct To Consumer (DTC) account end to end management from inventory evaluation, internal transfer process, allocation, shipping, and delivery confirmation
• Review and process wholesale customer orders promptly and accurately, ensuring all information is correct and complete
• Maintain ERP for data integrity and troubleshoot for any potential issues
• Manage the gratis order process end to end from submission to entry, allocation, and shipping

Other Responsibilities:

• Coordinate with the warehouse team for any rework or customer-specific VAS work
• Maintain and report out monthly KPIs for each area of responsibility
• Track/trace/issue resolution
• Exception based management for all segments of responsibility
• Transfer order management from 3PL to 3PL (order allocation, shipping and receiving)
• Collaborate with other departments to integrate logistics into company goals and processes
• Collaborate with customers and warehouses to ensure the process for booking and routing shipments is adhered to
• Identify and resolve any issues related to order fulfillment, including discrepancies, delays, and customer complaints
• Serve as the primary point of contact for Sales regarding order status, shipping updates, and inquiries, providing excellent customer service
• Suggest and implement improvements to fulfillment processes to enhance efficiency and accuracy

Qualifications

We require...

• 2-4 years of experience in a logistics role, such as supply chain analyst, logistics coordinator, or logistics analyst with a focus on 3PL management as well as distribution/fulfillment
• Apparel or wholesale experience is preferred
• Decision Making Process: Problem Solves; proficient in identifying root causes in a problem, generating effective solutions with teams, using facts and data for prompt decisions, and takes responsibility for results
• Relationship Building: Establishes positive relationships internally and externally, interacts with individuals at all levels, and cultivates impactful networks
• Critical Thinking: Gains an understanding of the situation or problem; evaluates, integrates, and categorizes information to identify issues, patterns, trends, and relationships; challenges assumptions and draws informed conclusions that enable effective approaches and solutions
• Learning: Identifies the information needed to address an issue; gathers information from routine and non-routine sources to support decision-making; assimilates new information quickly; masters new techniques easily
• Delivering Results: Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; shows commitment to the organization

Additional Information

Spanx is proud of our continued Progressive People Practices…

• Company Healthcare Plan: $0.00 out of pocket (Employee only benefit)
  Fertility testing and treatment are included in Spanx’s medical plans, even without the diagnosis of infertility.
• Parental Leave Policy: Primary caregiver receives 16 weeks AND will have the option to work a half-time schedule (20 hours per week) for up to four additional weeks with full-time (40 hours per week) pay.
• Mental Health Days:10 days
• 401K: Matched up to 4% with immediate vesting.
• PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Summer; one between Christmas and NYE)
• Flex Friday: Year-round half-day Fridays!

All your information will be kept confidential according to EEO guidelines.