Company Description

Overview
SPANX isn’t your average company. We revolutionized an industry by challenging the status quo and putting the customer first. You might know the story: our founder, Sara Blakely, who needed the right thing as a base layer to feel 100% in white pants, so she cut the legs off a pair of tights and Spanx was born. The spark of that origin is the fuel for our future. We grew up in shapewear. But we’ve graduated. For 25 years (yep, we're old enough to rent a car now), we've been experimenting, innovating, and occasionally banging our heads against the drawing board. And we will never stop obsessing about what women who are out there doing their thing deserve. Because we are those women. And we’re honored to create on behalf of us all.

We make elevated essentials with confidence built in. Essentials for layering underneath or wearing out loud, for “just-between-us” and “where'd you get that?” For everything you've got planned (and don't). Because what you put on can change how you show up. And if its' not working for you, it's got no place in your closet. Or on your body. Creating items that’ll make you feel great is a matter of the heart—and the lab. In every Spanx product is technology we design and build to highlight, complement, and form your look, just the way you like it. SPANX design and technology help make sure what you see in the mirror reflects that feeling of feeling your best (you know the feeling?). We are a high-growth, innovative and ambitious company and we are embarking on an exciting trajectory of both digital and international expansion.

Job Description

About the role

Spanx is searching for a dynamic, motivated Customer Experience Coordinator to help our organization achieve long-term sustainable customer growth and loyalty. In this role, you’ll support our efforts to continually disrupt our industry while driving strategy, solutions, and consistency throughout the Customer Service journey. A successful Coordinator will be self-directed, detail-oriented, a problem solver and a team player, with a burning desire to interact directly with our customers. We want your passion, your problem-solving skills – and your point-of-view.

This role is based in our Atlanta headquarters, requires weekly office work Tuesday-Thursday.

You’ll love it because you will…

• Work with the Customer Experience team to help elevate the Spanx brand and build engagement with our customers
• Respond to emails, reviews, social media comments, DMs, tagged photos, story mentions, and tweets
• Use the power of customer feedback to drive meaningful improvements across the Spanx business
• Conduct evaluations of customer and stylist interactions through phone, email, chat, and social media to assess quality and adherence to standards.
• Ensure accuracy of knowledge resources, so the Customer Experience team can easily access information needed to deliver expected levels of service.
• Be a passionate advocate for the Spanx brand, and most importantly our customers’ needs

Qualifications

We require…

• 1-3 years of experience in a customer-focused role preferably in social media, customer care, or fashion/retail
• Demonstrated ability to communicate with compassion and empathy, effectively putting yourself “in the customer’s shoes”
• A passion for the Spanx brand and mission of inspiring and elevating women around the world
• Desire to think outside of the box and develop creative solutions to real-world problems
• Familiarity with ticketing/support applications (Zendesk, Salesforce, Kustomer etc…) and Microsoft Excel
• Previous customer service experience and comfort speaking with customers on voice channels a plus
• Ability to work in a fast-paced environment while meeting strict deadlines and flexibility to handle various tasks
• Creative thinker who can identify opportunities for growth, and solutions to help achieve goals

Additional Information

Spanx is proud of our continued Progressive People Practices…

• Company Healthcare Plan: $0.00 out of pocket (Employee only benefit)
  Fertility testing and treatment are included in Spanx’s medical plans, even without the diagnosis of infertility.
• Parental Leave Policy: Primary caregiver receives 16 weeks AND will have the option to work a half-time schedule (20 hours per week) for up to four additional weeks with full-time (40 hours per week) pay.
• Mental Health Days: 10 days
• 401K: Matched up to 4% with immediate vesting.
• PTO & Company Holidays: PLUS two full weeks of companywide closures (one in the Spring; one between Christmas and NYE)
• Flex Friday: Year-round half day Fridays!