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Clinical Operations Coordinator (FT salaried - Fixed-Term - Remote)

Season Health

Season Health

Operations
Remote
Posted on Saturday, June 29, 2024

About the Role

We are seeking a dedicated and organized Clinical Operations Coordinator to manage a variety of operational tasks that are critical to our team's efficiency and overall success. This role is essential in bridging the gap between patients, our clinical team, the operations team, and the technology team and reports to the Director of Clinical & Insurance Operations. The ideal candidate will be adept at handling tasks that are not yet automated, those that may never be automated, and tasks requiring human intervention to resolve inaccuracies. The Clinical Operations Coordinator will ensure clarity and reduce interruptions and confusion, thereby streamlining processes and enhancing communication across teams.

This role is a fixed-term, 6 month contract with the possibility to extend or convert based on performance and company need.

About Season

Season Health is the only integrated clinical nutrition solution that drives engagement, outcomes and cost of care reduction across populations, powered by its food-as-medicine platform. With one of the largest networks of registered dietitians and a curated food market of national and local vendors, Season empowers individuals and their families to make informed, sustainable choices, measurably improving both health outcomes and quality of life. Learn more at www.seasonhealth.com

Responsibilities

  • Credentialing Management: Maintain current and accurate contract details in our platform by managing the data through our internal tools.
  • Managing Provider State Licensure Configuration: Ensure providers' state licensures are correctly configured and maintained in the Season platform.
  • Manage Provider PTAN Configuration: Manage and update PTAN configurations for providers in the Season platform.
  • Managing Insurance Contract Configuration: Handle the configuration and updates of insurance contracts in the Season platform.
  • Referral Management:
    • Take referrals from various sources (e.g., Healthie efax, Jotform) and enter them into our system.
    • Use tools to link referrals to existing patients.
  • Patient Workflow Management:
    • Reach out to patients with referrals to encourage sign-ups.
    • Contact patients who signed up but are missing referrals to obtain or update referral information.
  • Information Gathering and Question Answering:
    • Collect and answer questions regarding patient, provider, and plan information.
    • Source referrals or proof of condition (Verified ICD10 Code) from patients or their PCPs.
  • Patient Communication:
    • Update patients on the progress of their insurance requirements.
    • Potentially reschedule appointments if necessary.
    • Answer questions from patients about their insurance benefits.
  • Provider Support: Help providers track patient visit limits and usage.
  • Clinician Support: Field support questions related to patient insurance, Healthie issues, and scheduling issues.
  • Insurance Inquiries: Contact insurance plans or access insurance portals to get specific information on patients' coverage or usage.
  • Manual Insurance Coverage Actions: Own and manage a queue of manual actions required for insurance coverage in various failure cases.
  • Other administrative duties as needed for the Clinical Operations and Clinical team.

This position is ideal for someone who is proactive, solution-oriented, and capable of handling complex and varied tasks to support our team’s operational efficiency. If you are looking to contribute to a dynamic team and make a significant impact on our operations, we encourage you to apply.

About You

  • A self-starting mindset and highly-developed sense of ownership; you readily identify opportunities for improving existing ways of doing things and bring creative solutions to the table.
  • The ability to take direction with strong organizational skills and attention to detail.
  • Highly organized and able to present work in a clear and concise manner
  • An ability to learn quickly and toggle between tasks easily
  • A comfort for ambiguity and a faster pace of working - ability to manage multiple tasks and priorities effectively.
  • Exceptional written and verbal communication skills critical to a remote working environment.
  • Technical and digital proficiency and comfortability in learning new platforms, including our internal tools, as needed
  • Experience with Google Workspace, Notion, Slack
  • Ability to work collaboratively with multiple teams and stakeholders.
  • Preferred but not required:
    • 1+ year in a similar administrative role
    • Experience with Healthie, Jotform and Candid are a plus
    • Familiarity with healthcare operations and insurance processes is a plus.

Compensation and Benefits

  • The salary for this role is $45,000/yr (pro-rated for 6 months)
  • Medical, dental, and vision benefits provided to you and your dependents at no cost
  • Flexible work arrangementsand unlimited PTO
  • An opportunity to use your skills to help improve nutrition and population health at a mission-driven company
  • Fun coworkers
  • A fully remote environment with regular in person meetups in NYC

Interested? How to Apply:

To apply, please send us your resume (no cover letter is required). If selected, you will be invited to a :30 minute phone screen to get an overall sense of your experience. Following a successful phone screen, you will be asked to return for a panel interview with collaborators and then a final interview with the manager.

More about Season

Season is a series-A stage business backed by Andreessen-Horowitz, LRV Health, 8VC, Bain Capital, Healthy.VC and Grand Central Tech among others.

Season recruits, employs, compensates, and promotes regardless of race, religion, sex, national origin, ethnicity, gender identity, disability, age, veteran status and other protected status as required by applicable law and as a matter of our company ethics.