At Oura, our mission is to empower every person to own their inner potential. With our award-winning Oura Ring and app, we help over 2.5 million people turn insights about sleep, activity, and readiness into healthier, more balanced lives. We believe that starts from within — by creating a culture where our team feels supported, included, and inspired to do their best work. Our values guide how we show up for each other and our community every day.

This is a hybrid position based in San Francisco requiring 3 days per week in the office.

We are seeking a detail-oriented and proactive Logistics Specialist to serve as a key supporting member of our operations team. As we continue to expand into new markets and retail partnerships, this role plays a critical part in ensuring operational excellence across all order-to-cash activities.

This individual contributor role is focused on monitoring order fulfillment performance, ensuring SLAs are met, resolving exceptions, and conducting root cause analyses to prevent future disruptions. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and brings a strong operational logistics foundation to support our growing footprint.

What you will do:

Order Fulfillment & Daily Operations

• Monitor daily order flow across DTC and retail channels, ensuring accurate, on-time processing and SLA adherence.
• Manage and resolve order exceptions—including EDI errors, routing compliance issues, shipment discrepancies, tracking concerns, and chargebacks.
• Serve as a key operational support partner for 3PL and transportation teams to facilitate smooth execution and resolve delivery issues.
• Create and maintain accurate shipping records, including WMS shipment creation, NetSuite receipts, and documentation for retail fulfillment.
• Conduct root cause analyses for fulfillment delays, service failures, or recurring operational issues, recommending corrective actions to prevent reoccurrence.

Retail Compliance & Market Support

• Support compliance requirements for major retailers such as Walmart, Sam’s Club, Amazon, Costco, and emerging LATAM/Canada partners.
• Maintain and optimize routing guides to ensure strict adherence to retailer standards and minimize chargebacks.
• Support operational readiness for new retail and DTC market setups, partner onboarding, and new product introductions.
• Monitor retailer-specific fulfillment performance, identify compliance gaps, and collaborate internally to resolve issues.
• Inventory Management & Systems Support
• Help maintain inventory accuracy across North American 3PLs for 1,000+ SKUs by tracking discrepancies and ensuring system-to-system alignment.
• Create and manage transfer orders under logistics guidance, coordinating inventory movement across warehouse locations.
• Support S&OP and operational reporting through data validation, trend monitoring, and timely KPI updates.

Process Improvement & Documentation

• Track logistics KPIs such as OTIF, delivery performance, fill rates, and exception counts, surfacing insights to logistics leadership.
• Assist in developing, refining, and maintaining Standard Operating Procedures (SOPs) for logistics workflows including routing, tracking, returns, claims, and compliance.
• Analyze operational trends to identify failure patterns and support improvements across transportation, order management, and fulfillment processes.

We would love to have you on our team if you have:

• 5+ years of hands-on logistics experience, with a strong understanding of order management and fulfillment processes.
• Hands-on experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems.
• A deep understanding of retail routing guides, compliance requirements, and omni-channel logistics workflows.
• A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities.
• Excellent communication and collaboration skills to work effectively across internal teams and operational partners.
• Familiarity with global logistics, import/export processes, and multi-region distribution is a plus.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $88,000 - $132,000
• Region 2 $80,000 - 100,00
• Region 3 $75,000 - $94,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)