We’re looking for a strategic and execution-focused Logistics Manager to support fulfillment and logistics operations across the Americas in a fast-paced, high-growth environment.

This individual contributor role owns fulfillment and logistics performance for Oura’s Direct-to-Consumer and Commercial channels, ensuring seamless, cost-effective fulfillment and exceptional post-order experiences. You’ll collaborate cross-functionally to optimize product flow, reduce costs, and enhance service delivery while driving continuous improvement across 3PL partners and internal teams.

The ideal candidate thrives in a dynamic setting, combining data-driven problem solving with hands-on operational leadership. You embrace technology and have an AI-forward mindset, using automation and digital tools to streamline processes, reduce manual effort, and help our logistics function scale efficiently.

This is a hybrid position based in San Francisco or New York City, requiring 3 days per week in the office.

Fulfillment & Partner Operations

• Own day-to-day logistics execution for D2C and Commercial channels, ensuring orders are processed accurately, on time, and delivered within SLAs
• Monitor 3PL fulfillment backlogs daily and proactively escalate issues to internal and external stakeholders to drive timely resolution.
• Build and maintain strong relationships with 3PL and fulfillment partners, driving accountability and continuous improvement in service delivery.
• Track and improve logistics KPIs and SLAs (e.g., On-Time, In-Full, cost per shipment, delivery exceptions).
• Support retail fulfillment as needed, maintaining consistency and compliance across all channels.
  
  

Supply Chain Coordination

• Partner with Supply and Demand teams to ensure finished goods availability across 3PLs and manufacturing sites. .
• Manage finished good purchase order execution, transportation booking, and delivery appointments from manufacturing sites to 3PL partners.
• Coordinate material and movement between suppliers, manufacturers, and 3PLs to ensure smooth, efficient order fulfillment.
• Coordinate, book, and track domestic and international internal team order requests.

Process, Data, & Continuous Improvement

• Expand operational scope to support returns management workflows, post-fulfillment order monitoring, and reshipment root cause analysis.
• Identify and implement automation and process improvement opportunities that increase efficiency, speed, and accuracy.
• Maintain and refine Standard Operating Procedures to support scalable, repeatable logistics execution.
• Use data and analytics to monitor performance, identify trends, and drive action plans for continuous improvement.
• Maintain routing guides for Retail and B2B partners, ensuring compliance and minimizing chargebacks.
  
  

Strategic Projects & Technology Enablement

• Lead logistics initiatives related to system integrations, automation, and new market or channel launches.
• Collaborate cross-functionally with Finance, Trade Compliance, and Operations to align on cost improvements and process efficiency.
• Champion the use of AI tools and automation to enhance operational visibility, streamline manual tasks, and support scalable growth.

What You'll Bring:

• 7+ years of logistics, distribution, or supply chain experience, ideally supporting D2C and B2B channels.
• Proven success managing 3PL operations and partner performance in a fast-paced, high-growth environment.
• Strong understanding of order-to-cash processes, transportation, and inventory flow between suppliers, manufacturers, and 3PLs.
• Experience managing purchase orders, backlog health, and fulfillment accuracy.
• Proficiency with ERP systems (NetSuite preferred) and strong analytical skills using Google Sheets or BI tools.
• A data-driven problem solver with experience using KPIs to inform operational decisions.
• Familiarity with customer-centric logistics metrics such as delivery SLAs and post-order experience.
• Comfortable advocating for technology adoption and automation to reduce manual work and drive scalable growth.
• Excellent communication, collaboration, and problem-solving skills with the ability to lead through influence.

You’ll Thrive Here If You

• Excel in a fast-moving, high-growth environment where priorities shift quickly.
• Enjoy building clarity, structure, and scalable processes in complex systems.
• Are proactive and solution-oriented, with a bias toward action and continuous improvement.
• Embrace technology and see the potential for AI and automation to transform logistics.
• Value collaboration, accountability, and a customer-first mindset.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

• Region 1 $112,000 - $140,000
• Region 2 $100,000 - $125,000
• Region 3 $94,000 - $117,000

A recruiter can determine your zones/tiers based on your US location.

We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)