Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped over one million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

As a Senior Manager of Global Reverse Logistics, you will be instrumental in refining and scaling our return processes, ensuring they are efficient, data-driven, and customer-centric. By integrating advanced systems and collaborating across teams, you will optimize operations to meet the unique demands of reverse logistics while driving customer satisfaction and operational excellence.

What you will do:

• Reverse Logistics Optimization: Enhance return processes to improve efficiency, accuracy, and scalability, ensuring seamless integration into the overall supply chain.
• Systems Development: Support the design and implementation of logistics systems tailored for reverse operations, addressing unique challenges like product refurbishment, quality checks, and restocking.
• Data Analysis & Reporting: Develop robust metrics and reporting tools to monitor performance, identify bottlenecks, and support strategic decision-making.
• Technology Integration: Collaborate with IT to ensure logistics tools and systems align with broader company objectives and enhance reverse logistics capabilities.
• Process Improvement: Continuously identify opportunities for process enhancements, leveraging data and industry best practices to address pain points and inefficiencies.
• Cross-functional Collaboration: Partner with supply chain, operations, and customer service teams to create a seamless end-to-end reverse logistics experience.
• Customer Experience Focus: Prioritize the customer experience in every initiative, ensuring returns and exchanges are handled efficiently and contribute to overall satisfaction.

This is a remote US role, with a slight preference for candidates located in the EST time zone.