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Senior Account Manager, International



Sales & Business Development
London, UK
Posted on Wednesday, July 3, 2024

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are seeking a highly skilled and experienced Senior Account Manager to join our dynamic and rapidly growing retail team. This role requires an individual who can effectively manage the day-to-day operations of 4 to 5 key accounts, spanning multiple geographies across EMEA and potentially other international markets. You will be responsible for overseeing and executing the retail sales strategy for Oura’s business across key accounts in the EMEA region. You will work independently and collaborate with key stakeholders to establish and maintain strong relationships with retail partners, drive revenue growth, and enhance brand presence within these key partners.

What you will do:

  • Oversee the day-to-day management of assigned key accounts, ensuring exceptional service delivery and customer satisfaction across multiple geographies including UK, Nordics and Germany.
  • Develop and implement a comprehensive retail sales strategy for each customer aligned with overall company objectives and growth targets.
  • Drive revenue growth by negotiating and closing sales agreements with key retail partners, ensuring mutually beneficial terms and conditions.
  • Develop and maintain strong relationships with customers, acting as their main point of contact and be the conduit between both businesses.
  • Collaborate with cross-functional teams, including marketing, product management, supply chain, and operations, to ensure retailer requirements and needs are being met.
  • Demonstrate expertise in working with distributors while maintaining an understanding of both direct sales channels and partnerships.
  • Utilize effective demand planning techniques to optimize inventory levels while meeting customer expectations.
  • Manage the order-to-cash process efficiently, ensuring accurate invoicing, prompt payment collection, and resolving any discrepancies in collaboration with finance.
  • Monitor market trends, competitor activities, and customer preferences to identify new business opportunities and drive continuous improvement in sales performance.
  • Analyze sales data, market research, and customer feedback to identify areas for improvement, optimize pricing strategies, and enhance the overall customer experience.
  • Prepare and present regular sales reports, forecasts, and budgets to senior management, providing insights and recommendations for business growth.
  • Stay updated on industry developments, emerging technologies, and retail trends, and provide strategic recommendations to senior leadership to stay ahead of the competition.