Disruptive
Care
Consumer
Connection &Director of RCM
Osmind
United States
Posted on Jul 10, 2025
About Us:
Osmind is building a revolutionary network to support independent psychiatric practices, particularly those offering innovative treatments like TMS, Spravato, and other interventional modalities. We are seeking an experienced, strategic, and hands-on RCM leader to build and scale our revenue cycle operations from the ground up and lead customer relationships, serving as a cornerstone of our services launch in 2025. This role is ideal for a player-coach who can manage daily billing operations, interface between clinic customers and the billing operations team, and craft & execute a forward-thinking roadmap that aligns revenue cycle processes with the company’s long-term goals.
Position Overview:
As Director of RCM, you will be responsible designing, implementing, and scaling best-in-class revenue cycle management operations to support psychiatric practices across the United States. Building on our pilot program foundation, this role blends strategic leadership with hands-on execution to manage our billing partner and spearhead client relationship management.
Location:
This role will be based in the United States with minimal travel required.
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery through innovative, technology-enabled RCM solutions.
Key Responsibilities
- Strategy & Leadership
- Develop and execute the overall RCM strategy and account management for scaling our RCM services offering beyond the pilot phase
- Set and monitor KPIs to ensure operational excellence and financial targets
- Manage vendor relationships and partnerships
- Oversee team performance and professional development
- Billing operations and performance
- Directly oversee our billing partner and internal team to drive maximum billing performance
- Set and achieve revenue cycle performance targets, such as clean claim rates, days in AR, and denial rates
- Develop reporting frameworks to track team and financial performance
- Identify opportunities for revenue optimization
- Client management & account ownership
- Build and manage RCM account management, fully owning the layer between the clinics and RCM operations
- Own client communication regarding billing performance, denials trends, payer issues, and operational questions
- Establish trust and strong relationships with clinic stakeholders including practice owners, clinicians, and administrative staff
- Process building and clinic workflow optimization
- Build out best practices & processes for clinics to successfully maximize revenue collections
- Work with internal product and engineering teams to suggest improvements to EHR & practice management and automation tooling
- Partner with internal billing operations to triage and resolve denials, rejections, and underpayments
- Drive continuous improvement in internal SOPs and handoffs between RCM, implementation, and success
Required Experience
- 10+ years of healthcare revenue cycle management (RCM) experience, including 5+ years in leadership roles
- Extensive knowledge of behavioral health billing, with expertise in specialized treatments such as Spravato, TMS, and other interventional modalities
- Direct experience working and interfacing with clinicians and practice staff members
- Excellent communication, organization, and client-facing skills; ability to translate complex RCM topics to stakeholders unfamiliar with billing
Preferred Experience
- Knowledge of TMS, Spravato, or ketamine therapy billing requirements
- Previous experience at a managed services organization or large medical group
- Background in process optimization, automation, or AI implementation in healthcare operations
This is a unique opportunity to help build a transformative healthcare organization from the ground up while solving critical challenges for psychiatric providers and their patients. The successful candidate will play a key role in shaping the future of mental healthcare delivery.