Disruptive
Care
Consumer
Connection &Director, Revenue Cycle Operations
Midi
Director of Revenue Cycle Operations
The Opportunity:
Midi Health is scaling rapidly, and we’re looking for a seasoned Revenue Cycle leader to partner with our Head of RCM to drive strategy and execution across a fast-growing, multi-state telehealth organization. You’ll oversee patient support, eligibility, and A/R teams, ensuring operational excellence, compliance, and cost efficiency while building scalable systems that keep pace with our growth.
This is a chance to take ownership of end-to-end RCM operations in a high-growth, mission-driven environment—where automation, AI, and smart process design aren’t just nice-to-haves, but critical levers to reduce cost-to-collect and improve performance.
- Lead RCM for one of the fastest-growing women’s health companies in the U.S.
- Drive automation, AI adoption, and process design to build a scalable, cost-efficient revenue cycle.
- Partner with leaders across Clinical Ops, Product, and Engineering to shape the future of telehealth billing at scale.
The Difference You’ll Make:
- Serve as the primary RCM operator, setting priorities and managing a growing team alongside the Head of Revenue Cycle.
- Maintain expert knowledge of commercial and government payor policies, ensuring workflows adapt quickly to changes and audits are proactively managed.
- Identify and implement automation/AI opportunities to reduce cost-per-visit, minimize manual touchpoints, and streamline workflows in Athenahealth and related systems.
- Support contracting, onboarding, and relationship management with commercial and government payors—navigating complexities like BlueCard routing.
- Drive measurable improvements in cost-to-collect, vendor ROI, and denial prevention by aligning scheduling, documentation, and clinical workflows with RCM best practices.
- Partner with Product, Clinical Ops, and Engineering on billing improvements, market expansions, new service launches, and partner integrations.
- Oversee managers and supervisors, setting clear performance expectations and building scalable systems to manage growth without sacrificing quality.
- Translate operational needs into clear policies, training materials, and procedures to ensure compliance and continuous improvement.
What You’ll Bring:
- 8+ years in Revenue Cycle Management with progressive leadership; experience overseeing managers/supervisors.
- Track record overseeing $100M+ net service revenue, ideally in multi-state or large healthcare settings.
- Telehealth experience required; Athenahealth expertise highly preferred.
- Skilled in vendor management, scaling high-performing teams, and driving ROI on process/product enhancements.
- Strong analytical chops with RCM KPIs; proven success implementing automation and AI solutions.
- Change management expertise and ability to lead through rapid growth.
- Bachelor’s degree required; advanced degree a plus.
Interview Process:
Recruiter Screen- 30 mins
Hiring Manager Interview (Head of RCM)- 30-45 mins
Cross-Functional Panel- 2-3 hours
While you’re waiting for us to review your resume, here’s some fun content to check out 🎥
Midi Health is a diverse organization. We encourage applications regardless of color, religion, gender, sexual orientation, gender identity or expression, age, nationality, marital status, disability, and veteran status. #JA-1
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Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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