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Business Operations Manager

Midi

Midi

Operations
Remote
Posted on Mar 13, 2025

Business Operations Manager @ Midi Health 👩‍⚕️💻

This job is HOT 🔥

The Business Operations Team at Midi Health uses data and process development to drive business performance and strategic outcomes. We collaborate with Clinical Operations, Marketing, Customer Success, Billing & Insurance, and more to optimize resource utilization and ensure operational excellence.

As a Business Operations Manager, you’ll play a key role in driving critical business outcomes and operational efficiency initiatives. You’ll partner with Product, Engineering, and Data Science to build analytics solutions that enhance decision-making.

Business Impact – Not Just Surviving, but Thriving 📈

In this role, you will:

  • Optimize provider utilization to reduce patient wait times and improve scheduling efficiency
  • Analyze revenue leakage and implement process improvements to maximize capture
  • Build forecasting models to predict demand fluctuations and optimize staffing strategies
  • Identify bottlenecks in the virtual care workflow and implement solutions
  • Enhance digital patient intake processes to improve conversion rates and reduce no-shows
  • Develop performance dashboards tracking key telehealth metrics (appointment fill rates, cancellations, provider utilization, patient satisfaction)
  • Design and implement experiments to test new operational approaches
  • Automate manual processes to increase operational efficiency
  • Collaborate with Product and Engineering to prioritize features that address operational challenges

What You Need to Succeed 🌱

  • 4+ years of experience in Operations, Business Analytics, Strategy, Project Management, Data Analysis, Data Science, or Engineering
  • Well-versed in Google Sheets/Excel and proficient with SQL
  • Experience with analytics and business intelligence tools (e.g., Quicksight, Looker)
  • Experience building supply and demand forecasts and utilization management models
  • Strong process improvement skills—experience defining processes, building playbooks, and managing change
  • Experience with no-code automation tools, AI agents, etc. is a plus
  • Ability to translate business needs into operational requirements and KPIs
  • Curiosity—you love digging into problems and finding solutions

Bonus Points:

  • Startup experience preferred
  • Health Tech/Telemedicine Experience
  • Proficiency with R/Python

The Interview Process 📚

  • Recruiter Screen (30 min)
  • Hiring Manager Screen (45 min)
  • Technical Assessment/Working Session (1 hour)
  • Final Team Interviews (3 hours)

The application window closes on 3/21/2025.

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