Operations Manager - E-Commerce
Midi is on a mission to bring compassionate, high-quality medical care to women 40+. We center the healthcare needs and experiences of women in this unique life stage, because we’re founded by women who are living it, too.
Who we are:
Midi Health is the only comprehensive virtual care clinic for women in midlife navigating perimenopause, menopause, and other common midlife health challenges. Our platform provides care designed by experts, scaled by technology, and delivered by trained and compassionate clinicians.
We accept most major PPO insurance products, and we offer convenient access to clinical care through telehealth visits, 24/7 messaging, and responsible prescribing of medications, supplements, and other therapies.
We’re passionately focused on improving the symptoms of women’s midlife hormone change because the current system too often leaves women misdiagnosed and undertreated. At Midi, we’re changing that.
To learn more about Midi go to:
Where we’re based:
We are an entirely virtual company, and this opportunity is 100% remote.
As the E-Commerce Marketing Operations Manager at Midi Health, you play a pivotal role in shaping the success of Midi Health. In this dynamic role, you will be at the forefront of driving strategic initiatives, ensuring seamless operations, and orchestrating impactful marketing campaigns.
- Strategic Planning:
- Develop and implement strategic plans for the Midi E-Commerce offerings, aligning with overall company goals.
- Analyze market trends, customer feedback, and competitor activities to identify opportunities for growth and improvement.
- Maintains lifetime value for customers through recurring orders, order management, and customer retention.
- Pharmacy Partner Management:
- Manages pharmacy partner relationships, from procurement and inventory management to order fulfillment and distribution.
- Customer Experience:
- Focus on enhancing the overall customer experience by ensuring a user-friendly interface, timely order fulfillment, and responsive customer service.
- Implement customer-centric policies and procedures to drive customer satisfaction and loyalty.
- Address customer inquiries and concerns promptly
- Data Analysis and Reporting:
- Utilize analytics tools to gather insights on sales performance, customer behavior, and inventory turnover.
- Generate regular reports for management, highlighting key performance indicators and recommending strategic adjustments.
- Financial reconciliation and planning
- Regulatory Compliance:
- Stay informed about relevant regulations and industry standards, ensuring that all operations comply with legal requirements.
- Collaborate with legal and compliance teams to address any regulatory challenges.
- Bachelor's degree in Business Administration or a related field.
- Experience with Zendesk and customer service tools
- Experience with Athena EHR and related tools (ie Surescripts) is a plus
- Experience with Shopify is a plus
- Proven experience (5+ years) in e-commerce operations, with a focus on merchandise and custom products.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Familiarity with e-commerce platforms, inventory management systems, and order fulfillment processes.
- Effective communication and interpersonal skills.
- Knowledge of regulatory requirements related to e-commerce operations.