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Patient Service Representative

Midi

Midi

Remote
Posted on Thursday, August 24, 2023
Midi is seeking a Patient Care Representative to join our growing healthcare start-up. We are seeking someone who has empathy and compassion for supporting women 40+.
Pay: $18-20/hour
Status: Full time, benefited, employed (W2)
Hours: Saturday-Wednesday, 8am-5pm Pacific Time

Responsibilities:

  • Answer high volume patient inbound calls
  • Resolve patient concerns, including technical support and complaints
  • Triage patient calls using the patient portal (athenaHealth) or Zendesk when necessary
Skills:
  • Ability to maintain a high level of professionalism and calm
  • Ability to manage competing priorities
  • Self-starter
Minimum Requirements:
  • 5 years providing a high touch patient experience
  • 2 years Zendesk experience
  • 2 years Athena experience
  • 2 years Google Workplace experience (required)
  • Strong and professional verbal communication skills
  • Strong and professional written communications skills
  • Strong, reliable internet and quiet, distraction-free workplace
What we offer:
  • Opportunity to join a growing start-up at the ground level
  • Health, dental and paid time off
  • 100% remote environment