About the Role

The Clinical Operations Manager will play a pivotal role in supporting the growth and success of our clinical programs. This position is responsible for leveraging data to drive practice expansion, improving operational efficiency, and providing exceptional support to our clinical team. The ideal candidate will be a strategic thinker with a strong background in clinical operations, has a passion for pediatric and family mental health, and a proven ability to define and implement effective workflows. This role will report to our VP of Clinical Operations.

Responsibilities

• Program Growth and Expansion:
• Collaborate with clinical and executive teams to support and drive the growth of clinical programs.
• Utilize data-driven insights to develop and implement strategies for expanding clinical services and increasing program reach.
• Oversee geographical expansion of practice and related compliance requirements.
• Prepare and present regular reports on program performance, operational metrics, and growth initiatives.
• Use data to identify trends, forecast needs, and support strategic planning efforts.
• Operational Efficiency:
• Analyze current operational processes and workflows to identify areas to improve efficiency and effectiveness.
• Monitor and evaluate the impact of process changes and make data-informed adjustments as needed.
• Clinical Team Support:
• Support the day-to-day workflows of our clinicians and ongoing management of the Clinical Team.

About You

• 4+ years experience working in Operations in a start-up environment; digital healthcare preferred
• Experience in analyzing operational data and designing and implementing interventions
• Experience in a fast-paced environment; ability to work independently and with ambiguity
• Domain expertise in healthcare including understanding of healthcare workflows, regulations, and software (e.g. clinical notes, patient intake, HIPAA compliance, EMRs)
• Strong analytical skills; ability to translate quantitative and qualitative findings into actionable insights
• Strong interpersonal and collaboration skills; ability to work with a diverse team and drive change across the organization
• Excellent presentation and communication skills

Compensation: $85,000 - $125,000 annually

Total Rewards:

• 100% remote work in the US
• Premium healthcare insurance with coverage beginning on Day 1
• A Flexible Time Off Policy (take what you need)
• 12 Company Holidays and a company close-down for the last week of December
• Computer and technology you need to WFH
• Life insurance, Long term, short term disability insurance
• New Parent leave
• A supportive and inclusive environment