• Disruptive
    Healthcare
  • Care
    Economy
  • Consumer
    Wellbeing
  • Connection &
    Community
Discover exciting roles across our portfolio companies

Clinical Operations Manager

Little Otter

Little Otter

Operations
New York, NY, USA
Posted on Thursday, August 22, 2024

Welcome to Little Otter!

Little Otter is a childhood mental health company that focuses on the mental health of young children and their parents. Little Otter’s mission is to bring expert care for children’s mental health to every home. With both everyday wellness tools and our award-winning online child therapy app, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country in the healthcare and insurance landscape.

About the Role

The Clinical Operations Manager will play a pivotal role in supporting the growth and success of our clinical programs. This position is responsible for leveraging data to drive practice expansion, improving operational efficiency, and providing exceptional support to our clinical team. The ideal candidate will be a strategic thinker with a strong background in clinical operations, has a passion for pediatric and family mental health, and a proven ability to define and implement effective workflows. This role will report to our VP of Clinical Operations.

Responsibilities

  • Program Growth and Expansion:
    • Collaborate with clinical and executive teams to support and drive the growth of clinical programs.
    • Utilize data-driven insights to develop and implement strategies for expanding clinical services and increasing program reach.
    • Oversee geographical expansion of practice and related compliance requirements.
    • Prepare and present regular reports on program performance, operational metrics, and growth initiatives.
    • Use data to identify trends, forecast needs, and support strategic planning efforts.
  • Operational Efficiency:
    • Analyze current operational processes and workflows to identify areas to improve efficiency and effectiveness.
    • Monitor and evaluate the impact of process changes and make data-informed adjustments as needed.
  • Clinical Team Support:
    • Support the day-to-day workflows of our clinicians and ongoing management of the Clinical Team.

About You

  • 4+ years experience working in Operations in a start-up environment; digital healthcare preferred
  • Experience in analyzing operational data and designing and implementing interventions
  • Experience in a fast-paced environment; ability to work independently and with ambiguity
  • Domain expertise in healthcare including understanding of healthcare workflows, regulations, and software (e.g. clinical notes, patient intake, HIPAA compliance, EMRs)
  • Strong analytical skills; ability to translate quantitative and qualitative findings into actionable insights
  • Strong interpersonal and collaboration skills; ability to work with a diverse team and drive change across the organization
  • Excellent presentation and communication skills

Compensation: $85,000 - $125,000 annually

Total Rewards:

  • 100% remote work in the US
  • Premium healthcare insurance with coverage beginning on Day 1
  • A Flexible Time Off Policy (take what you need)
  • 12 Company Holidays and a company close-down for the last week of December
  • Computer and technology you need to WFH
  • Life insurance, Long term, short term disability insurance
  • New Parent leave
  • A supportive and inclusive environment

Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don’t! Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law.

Please be alert for potential recruitment fraud. All correspondence will come from email addresses with Name@LittleOtterHealth.com and not from public email addresses such as Gmail. If you are unsure about legitimacy, please confirm open roles through viewing them in www.littleotterhealth.com/open-roles. Little Otter will never ask you to pay money, provide banking information or download anything.