Care Navigator - Remote

The Role

Reporting to the Director of Customer Success, we are looking for mission-driven team members who are excited to participate actively in growing the Little Otter team within the Operations & Customer Support team.

Responsibilities:

• Using clinical engagement skills, conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services. (.5 FTE)
• Help families navigate through the Little Otter platform and care system, assisting them on all non-clinical aspects of care, including scheduling, billing, and other care-related questions. (.5 FTE)
• Reinforce the importance of connecting families into care quickly by scheduling care sessions.
• Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions.
• Facilitating collaborative care and providing support to the clinical team.

About You:

• Masters degree in Child Development, Education, Psychology, Social Work, Counseling, or related field
• Holds a Board Certified Behavior Analyst (BCBA) credential or is a Licensed Occupational Therapist
• Model empathetic support and feedback when you work with parents & caregivers
• Comfortable with technology and want to improve the way that tech can empower families and providers
• Comfortable delivering email-based, chat-based and/or video-based support to families
• Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
• Believe strongly in multi-disciplinary care and measurement-based methods
• Interested in learning and collaborating with the best early childhood mental health professionals in the country
• Self-directed and feel comfortable in a startup environment that is changing and growing quickly
• Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform
• At least 2 years of experience working with children and families
• Experience and confidence in using electronic medical records & technology systems

Why Us:

• Innovative, remote team with support for provider wellness
• A collaborative community of mission-driven professionals who want to help children and families
• Working with top leaders in the field working to change the landscape of family mental health
• Opportunities for salary positions in the future alongside company growth

Total Rewards:

• Competitive Salary: $60,000-$70,000 annually plus equity
• Medical, Dental, and Vision for you and your dependents
• Take what you need PTO
• 100% Remote work environment
• Paid holidays
• 401K
• Company provided laptop, and stipend for WFH set up