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Senior Product Manager, Internal Tools

Alma

Alma

Product
Remote
Posted on Wednesday, June 19, 2024

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Senior Product Manager, Internal Tools

Alma is seeking a mission-driven Senior Product Manager to lead our Internal Tools squad. In this role, you will be responsible for unlocking and building key process optimizations and tech-enabled solutions that allow Alma’s operations products and teams to scale through our next chapter of growth while ensuring service excellence, using business insights, creativity, and technology to drive strategic change. You will be responsible for identifying a near-term roadmap, and leading a cross-functional squad of individuals to improve our Internal Tools.

What you’ll do:

  • Build robust delegation, workflow, queue management systems to improve the scalability of our operations teams and infrastructure, and guarantee consistently high levels of service to our providers.
  • Collaborate with internal business and operational stakeholders to identify new opportunities to serve our internal teams better and bring technology-enabled innovations to the platform.
  • Drive the product roadmap and set feature priorities through data-driven and customer-centric considerations to achieve the strategic goals and support the company's growth
  • Manage complex projects, spanning many functional teams and cross-functional initiatives; identify and communicate cross-functional impact of decisions within functional teams.
  • Collaborate with a cross-functional team of engineers, designers, and data analysts.
  • Define, track, and analyze overall performance and financial, customer, and operational metrics.

Who you are:

  • You have 4-6 years of experience as a Product Manager with a strong desire to own a product strategy and roadmap
  • You possess a clear and engaging communication style with a track record of building positive relationships across a broad, diverse organization.
  • You are adept at agile methodologies and taking an iterative approach to problem solving
  • You have a history of balancing quantitative data against intuition in decision-making and successes.
  • You value a culture of inclusion and empathy.
  • You feel a passion for Alma's mission – to improve the therapy experience for providers and their clients and simplify access to care.

Benefits:

  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision), including FSA and HSA plans
    401K plan (Roth and traditional)
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend
  • Financial wellness benefits through Northstar
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • EAP access through Cigna
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • Flexible PTO

Salary Band: $145,000 - $170,000

Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.