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Operations Associate, Eligibility Check - No Longer Accepting New Applications



IT, Operations
Posted on Saturday, October 14, 2023

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 11,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022.

Operations Associate, Eligibility Check

Alma is looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited to work with Alma’s Operations team. The successful candidate will be able to ensure a high level of detail and accuracy, can work quickly and efficiently across multiple systems and browsers, and has great communication skills.

The Operations Associate role will be part of the Eligibility Check subteam within Insurance Operations.

This is a full-time position open to candidates across all contiguous US geographic locations who are able to work 40 hours a week Monday to Friday. You will be expected to work 9am-5:30pm ET.

Start date: December 5, 2023

What you'll do:

Our team helps mental health providers see their clients in-network. You may be tasked with any of the following responsibilities that enable in-network care:

  • Investigate patient eligibility through payer portals and calling insurance payers
  • Communicate eligibility to patients and clinical providers
  • Execute on detail-oriented investigation using tools such as Kareo, payer portals, and Google Suite, and communicate escalated scenarios to other teams
  • Identify escalations and communicate to supervisor

Who you are:

  • You have experience determining health insurance or benefits eligibility for clients.
  • You are organized, detail-oriented, and proactive with the ability to prioritize work effectively
  • You have experience working across multiple software platforms, such as Google Suite, Kareo, Square, ZenDesk, Slack
  • You may have experience working with a healthcare technology company in healthcare insurance eligibility, or medical billing, or customer experience
  • You are computer proficient
  • You have experience with data entry
  • You have strong verbal and written communication skills and have the ability to communicate accurately and effectively with internal and external stakeholders
  • You are able to work between the hours of 9am-5:30pm ET
  • You may have experience working with a healthcare technology company in healthcare insurance eligibility, or medical billing, or customer experience
  • You are passionate about mental health and our mission at Alma


  • We’re a remote-first company
  • Health insurance plans through Cigna (medical and dental) and MetLife (vision),
  • including FSA & HSA plans
  • 401k plan (Roth and traditional)
  • Free Alma platform access
  • Monthly therapy and wellness stipends
  • Monthly co-working space membership stipend
  • Monthly work-from-home stipend to power your wifi, lunches, coffee, etc
  • Pet discount program through United Pet Care
  • Financial perks and rewards through BenefitHub
  • Free EAP access through LifeWorks
  • One-time home office stipend to set up your home office
  • Comprehensive parental leave plans
  • 9 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
  • 3 weeks of PTO, plus 7 sick days to recharge

Hourly Rate: $21 per hour

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.