At Guaranteed Health we are on a mission to change the death and dying experience and are incredibly passionate about improving end-of-life care. We partner with health plans, providers, and other risk-bearing entities to improve outcomes for their highest acuity patients by deploying a value-based and tech-forward care navigation service. We are looking for people to join us on our mission, who are similarly obsessed with patient experience and delivering excellence in care

Position Summary:

At Guaranteed, we are passionate about improving care for patients with advanced illnesses and supporting their transitions to hospice or other care solutions. Our Care Navigator role focuses on empowering patients and families, advocating for their preferences, and providing comprehensive care coordination and community resource navigation.

Ongoing Responsibilities:

Patient Engagement

• Identify and engage patients eligible for care navigation services using established criteria.

• Facilitate communication and coordination between patients, caregivers, and healthcare providers, including primary care physicians.

• Conduct regular check-ins with patients and families to ensure care plans meet their evolving needs.

Community Outreach

• Serve as a liaison between our organization and community partners.

• Build and maintain strong relationships with healthcare providers, community leaders, and organizations.

• Represent the organization at community events, meetings, and forums.

Care Coordination:

• Provide recurring care coordination for members

• Facilitate referrals to community support services based on members needs.

• Coordinate care plans with patients' primary care physicians (PCPs) and other healthcare providers.

• Monitor patient progress and adjust care plans as necessary.

Advanced Care Planning

• Provide guidance on advanced-care planning and end-of-life preferences.

• Ensure patients' values and wishes are respected and documented in care plans.

• Help identify social determinants of health (SDOH) needs and connect patients to appropriate community resources.

Documentation & Reporting:

• Maintain accurate and confidential records of patient interactions and care plans.

• Prepare regular reports on outreach activities, patient recruitment, and care coordination outcomes.

Minimum Qualifications:

• Minimum of 3 years of professional experience in healthcare or care coordination; experience in end-of-life care is a plus.

• Valid driver’s license, automobile insurance, and reliable transportation.

• Ability to work Monday-Friday, with flexibility to accommodate patient and community needs.

Desired Qualifications:

• Ability to work collaboratively with people of diverse cultures and lifestyles and multidisciplinary teams.

• Ability to communicate and collaborate effectively with providers and medical staff.

• Excellent organizational skills and ability to handle multiple priorities while remaining calm and professional.

• Ability to be self-motivating and work independently.

• Excellent communication and problem solving skills.

Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

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