Guaranteed helps makes tough moments easier. By combining compassionate end-of-life care with cutting-edge technology, we deliver care how people want it. We are obsessed with providing for patients and families and want to change the cultural conversation around death.

Who You Are

• You are obsessed with patient experience and delivering excellence in care, support, and comfort through technology.

• You are driven, in work and in life, by your compassion for people.

• You believe the US Healthcare system is deeply problematic and inequitable, and you want to help architect a solution.

• You thrive when building alongside diverse teams, opinions, and cross-discipline roles.

• You are more than comfortable in a 0 to 1 startup. You manage yourself as well as anyone else and you love iterating quickly.

We’re looking to find our founding Lead RN Case Manager for our MediCal programs in Santa Clara County. As our first Lead RN Case Manager, you will play an essential role in helping us transform end-of-care for our Partners’s patients and their loved ones.

The Lead RN Care Manager will provide high quality case management to eligible patients with complex medical and social needs. This individual will perform outreach and engagement activities, conduct a comprehensive assessments, develop care plan, and provide appropriate information and support regarding referrals and be the main support for patients

Location: San Jose, California / Santa Clara County

Job Type: Full Time

Compensation: At Guaranteed, we aim to offer equitable and competitive compensation that demonstrates the value we place in our employees and our appreciation for the work they perform; the base salary range for this role is likely to fall between $90,000 to $115,000, plus a full range of benefits.

Job Responsibilities

• Assess patient needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports

• Oversees the development of the patient care plans and supports SMART goal setting

• Offer services where the patient resides, seeks care, or finds most easily accessible, including field-based services, office-based, or telehealth

• Connect patient to other social services and supports that are needed

• Identify and escalate clinical concerns

• Advocate on behalf of the patient with health care professionals (e.g. PCP, etc.)

• Utilize evidence-based practices, such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles

• Conduct outreach and engagement activities in order to facilitate linkage to the ECM program and log activity in the Care Navigation platform

• Complete all documentation, including outcome measures within the timeframes established by the individual care plans

• Maintain up-to-date patient health records in the Electronic Medical Record (EMR) system and other business systems

• Establishes and maintains effective working relationships with provider offices, County departments and other community agencies, and internal stakeholders related to care coordination for members, disease management, and health education

• Provide mentorship and coaching to other members of the team

Skills and Toolset You’ll Need to Bring

• Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely.

• Current California RN license

• 2+ years experience as a care manager or case manager

• Working knowledge of government and community resources related to social determinants of health

• Excellent oral and written communication skills

• Positive interpersonal skills required

• Clean driving record, valid driver's license, and reliable transportation

• Must have general computer skills and a working knowledge of EMR / Care Management platforms

Guaranteed is a proud Equal Opportunity Employer. We recruit, train, and compensate our team members based on their qualifications. We want to hear from you regardless of your race, religion, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other applicable legally protected characteristics.

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