About the role

We’re hiring a Senior Systems Support Specialist to own the accuracy, functionality, and day to day support of Fulfil.IO across Grüns supply chain. Fulfil.IO needs to be the unquestioned source of truth for how materials move, products get set up, and inventory stays clean. This role exists because as our SKU count, partners, and operational complexity grow, we need an in-house expert who can not only keep the system right, but also push it further than we are today. You’ll ensure every new product and project is fully system ready, support the ops team with fast button pushing when needed, and continuously explore what Fulfil.IO can do for us next.

This role is part of our remote HQ! We have a fully remote, high-trust work environment - and also come together on a quarterly basis for amazing off-sites where we can connect IRL.

In this role, you will:

• Own Fulfil.IO system accuracy so it remains the reliable source of truth for all supply chain transactions and reporting.
• Provide hands on system support to Supply Chain, acting as the go to person for troubleshooting, fixes, and fast execution when the team needs help.
• Lead system exploration and optimization, identifying functionality we are missing today and rolling it out with clear processes.
• Set up all new products in Fulfil.IO, ensuring item data, BOMs, units, and workflows are clean before launch.
• Set up new supply chain projects in the system, ensuring workflows and tracking are ready before execution begins.
• Streamline and document key system processes like PO flows, receiving, transfers, and reporting to create real efficiency gains.
• Partner cross functionally with Supply Chain, Ops, Finance, and CX to make sure data and systems stay aligned.
• Jump in on broader supply chain support when needed, even if it is not strictly system related, because keeping the machine moving matters.

We're looking for someone who:

• 2+ years in a systems support or ERP admin role, ideally in supply chain or operations environments.
• Has real hands on Fulfil.IO experience and understands how to use it for inventory, POs, production, and reporting.
• Has worked with WMS, ERP, and Shopify integrations and understands how systems talk to each other.
• Brings supply chain context and can translate operational needs into clean system workflows.
• Extremely curious and loves pulling the string on “what else can this system do.”
• Solves problems fast and cleanly, and anticipates issues before they become fires.
• Has high business acumen and knows that system accuracy is not admin work, it is operational leverage.
• Bonus points for accounting experience or have partnered closely with finance on inventory and PO integrity.

Approach to the role:

• You treat system accuracy like oxygen. If data is off, everything downstream suffers, so you fix root causes not symptoms.
• You are a builder, not a button pusher only. You explore, optimize, and level up how we use Fulfil.IO.
• You move quickly, but you respect precision. You understand a small system mistake can become a huge inventory or financial mess.
• You proactively communicate and keep stakeholders aligned on changes, risks, and improvements.
• You are hands on and team first, willing to jump into supply chain support when the business needs it.

To Apply: Please enter your info and share a bit about yourself with us below. We ask that you do not use Chat GPT or similar tools to answer these questions, as it is our hope to genuinely get to know you and the way you communicate and think! We do love integrating these tools into our work though, and you'll hear plenty more about that if you join us.

At Grüns, we're committed to providing a competitive total compensation package—grounded in market data that considers our size, stage, industry, and location. For this role, the base salary range is between $80,000-$100,000 depending on experience.

Beyond base salary, we offer competitive equity packages and a comprehensive set of benefits designed to support the well-being, growth, and balance of our team.