About You

You are a sales-driven, experienced in-store stylist with strong leadership skills and a deep understanding of the luxury lifestyle market. Known for building authentic client relationships and delivering personalized styling with exceptional service, you thrive in fast-paced environments. As a collaborative leader, you inspire the team to deliver elevated, customer-first experiences that reflect goop’s standards of excellence.

About The Role

As a Private Client Stylist in our flagship store, you set the standard for elevated styling and luxury client experience. You bring the goop experience to life in-store, nurture long-term client relationships, and help grow the customer base for GWYN, our in-house fashion line. Serving as the primary point of contact for styling guidance and product recommendations, you deliver a personalized, high-touch shopping experience that drives overall store sales and reflects goop’s signature service. Reporting to the Store Manager and partnering closely with the Retail Area Manager, you’ll lead client appointments and develop creative strategies for client growth and retention. Responsibilities include:

• Provide expert styling across goop’s luxury categories—fashion, beauty, wellness, and home—to create a seamless and elevated client experience.
• Manage client inquiries and support with product recommendations, returns, and exchanges, while actively converting walk-in traffic.
• Deliver personalized, high-touch service that builds loyalty and inspires clients to return.
• Collaborate with cross-functional teams to ensure accurate product information and resolve customer issues for a smooth shopping experience.
• Track key performance indicators (KPIs) to uphold service excellence and achieve individual sales goals that drive overall store success.
• Maintain and grow a personal client book, identifying high-potential guests and deepening engagement through thoughtful, tailored recommendations.
• Support store operations and sales as requested by Store Manager.

Qualifications & Experience

• 3+ years of experience in luxury retail, styling, or customer service, preferably within a high-end retail store environment, and an established client base.
• A deep understanding of luxury fashion, beauty, wellness, and home products, with a proven ability to curate personalized recommendations.
• Excellent communication skills, both written and verbal, with an ability to engage customers in a way that reflects goop’s brand voice and luxury ethos.
• Strong problem-solving abilities, capable of managing complex customer concerns while ensuring satisfaction and brand integrity.
• Experience with customer service platforms such as Seer, Shopify, NetSuite, or similar tools to manage customer interactions and data.
• Detail-oriented with the ability to multitask and manage multiple customer interactions in a fast-paced retail environment.
• A collaborative, team-oriented mindset with the ability to work closely with various internal team members to optimize customer experience and grow client retention in the flagship store.
• Ability to work a flexible schedule including holidays and weekends to meet the needs of the business

FAQ

• Compensation: $24 - $26 per hour + Equity with bonus/commission opportunities on individual sales. This is a full-time, non-exempt role. Please note that this range represents the low and high end of the anticipated base salary range for the Santa Monica, CA-based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state, and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
• Benefits: Generous health benefits package, fertility benefits, and paid parental leave.
• Perks: generous goop discounts, special offers with brand partners, and access to custom lifestyle resources and events