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Area Manager, Retail

Goop

Goop

Sales & Business Development
Santa Monica, CA, USA
Posted on Friday, June 14, 2024

About The Company

Gwyneth Paltrow launched goop from her kitchen as a homespun weekly newsletter. It’s grown a lot since then; goop is a lifestyle platform encompassing curated products and content about beauty, wellness, fashion, food, and home. Pioneering the contextual commerce platform, goop allows readers to shop with meaning. goop is one of the rare places on the web where food, shopping, and mindfulness collide—where the ever-evolving intent is to make every choice count. We’re all resource-strapped, so goop hopes to surface the very best experiences, recipes, products, and advice.

About You

You lead with empathy and have a dedication to creating an outstanding customer journey. You thrive developing teams and fostering growth, while taking a strategic approach to creating a best-in-class in-store experience. You embrace challenges and are a natural problem solver. Communication is key to your success as a leader, as well as your analytical mindset combined and people first philosophy.

About The Role

As the Area Manager, Retail, you will be the driving force behind delivering industry-leading customer experience and fostering a culture of operational excellence and leadership across our stores. Your leadership will be instrumental in creating a consistent brand story, presence and performance in a highly competitive retail market. You will lead a dedicated team across multiple locations, each reflecting goop's commitment to quality, experience, and wellness.

Responsibilities include:

  • Drive industry-leading customer experiences by offering personalized service, instilling an experience-first approach, understanding customer needs, and ensuring employees foster loyalty while boosting sales, all under the umbrella of delivering 'The Goop Experience'.
  • Lead with data, analyzing KPIs and performance metrics to not just meet but exceed weekly and monthly sales goals.
  • Ensure regular and purposeful communication with stores, both in-person and virtually, focusing weekly discussions on performance and strategic operational objectives.
  • Tightly manage labor and expenses to fulfill customer expectations while maintaining fiscal health.
  • Hire, develop and train exceptional teams with training and coaching that embed Goop's values and brand essence into each member.
  • Conduct weekly strategy sessions with the Store Managers to align on goals and explore opportunities, providing actional feedback when needed.
  • Maintain clear operational practices and update processes as needed, in partnership with the Retail Operations Manager.
  • Implement rigorous inventory management to keep in-store stock levels accurate and aligned with customer demand.
  • Collect and evaluate detailed monthly feedback on product outcomes and customer desires, optimizing the in-store replenishment process to reduce stock discrepancies.
  • Work in unison with the Retail Visual Manager to seamlessly integrate new products and uphold store appearance.
  • Communicate and enact corporate strategies whilst also giving a distinct voice to stores in gathering and relaying crucial feedback.

Qualifications & Experience

  • 10+ years of experience in retail management, with 2-3+ years as a multi-unit leader, preferably in apparel and beauty sectors.
  • Demonstrated ability to lead, motivate, and develop store managers and sales teams across multiple locations.
  • Track record of achieving and exceeding sales targets, managing P&L statements, and implementing strategies to improve store performance.
  • Expertise in visual merchandising, stock management, and optimizing product assortments to maximize sales.
  • Ability to analyze sales reports, market trends, and KPIs to identify opportunities for growth and improvement.
  • Effective communicator with strong interpersonal skills to build relationships with stakeholders, staff, and customers.
  • Proficient use of Microsoft Office Suite Outlook, TEAMS, Word, Excel, and PowerPoint, Square POS, Slack.

FAQ

  • Compensation: $100,000 - $125,000 + Equity. This is a full-time, exempt role, requiring a flexible schedule when needed, and up to 50% travel. Please note that this range represents the low and high end of the anticipated base salary range for the Los Angeles, CA based position. Goop, in good faith, reasonably expects to pay the position within this salary range. Goop provides the salary range in compliance with all applicable federal, state and local laws. The actual base salary will depend on numerous factors such as: experience, training, knowledge and skills, and if the location of the job changes.
  • Benefits: Generous health benefits package, fertility benefits and paid parental leave.
  • Perks: “goopcation” paid company summer break, generous goop discounts, special offers with brand partners, access to custom lifestyle resources and events, and a beautiful workspace in Santa Monica
  • Work Philosophy: At goop we believe that creativity, innovation and camaraderie are essential to our business, our culture and our employee’s growth and development. With our Hybrid Work Policy, we are committed to promoting collaboration, productivity and employee well-being by maximizing the benefits of both in-person and remote work. We are in office Tuesdays and Thursdays, as well as Mondays for those within a 15-mile radius of our Santa Monica office.

goop is an Equal Opportunity Employer. goop does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. All information provided by the applicant is collected, stored and processed in accordance with the terms of our CCPA Notice for Job Candidates. Job Disclosures: No applicant disclosures related to physical requirements or ADA-related considerations are relevant for this role