Location: New York, NY (hybrid, 4 days/week in office)

Reports to: CEO

Compensation: Starting at $160K, + meaningful equity

About Us

At Givers, we believe in a future where family members can sustainably care for one another. We enroll, support, and pay family caregivers through state Medicaid programs.

We're a tech-enabled service with a product that fall into the background and enables human care. We use technology to empower caregivers to be caregivers and coaches to be coaches.

We are proudly building an in-office culture in NYC and are looking for people energized by working together in person.

Job Description

This is a career-defining opportunity to jump into a high-impact product with significant traction, and define and bring to life a full tech-enabled services vision. You will own the design and development of features and new products from 0 to 1, specifically focused on putting the end user (caregivers and our support staff) at the center.

This is not a PM role to babysit engineers. This is a role to take ownership over our building the right thing, and building it well. You must have direct experience leading the discovery, design, and delivery of product experiences that reduce confusion, increase engagement, and improve service outcomes among Medicaid or other vulnerable populations.

Responsibilities

• Own the full Givers product stack, including the Givers App (caregiver-facing app), GiversOS (proprietary internal Care Team tool), and all third-party product tooling (CDP, CMS, product analytics, and more)
• Define and develop critical underlying product capabilities to create compound impact across the entire product
• Work with the CEO to develop the tech-enabled service vision, including the integration of the latest AI, and then take action to bring it to life
• Take a first principles, user-centered approach to everything we build, both for our caregivers and our care team to create empathetic experiences that drive outcomes and simplicity
• Lead the design of intuitive, accessible, and consistent product workflows. Use iterative prototyping, wireframes, and user acceptance testing to validate experiences pre-launch
• Develop robust PRDs with crystal-clear requirements, success criteria, and documentation. Ensure features are scoped with precision, reducing rework and maximizing engineering velocity
• Partner with engineering and operations to ensure features are built to spec. Own robust QA processes and post-launch performance measurement and ongoing optimization
• Partner with the Operations team to translate real-world caregiving and care team workflows into scalable product capabilities
• Own all product support, including rapid bug squashing and direct phone support of caregivers, as issues arise
• Ensure all designs comply with accessibility standards and address the diverse needs of caregivers from varying backgrounds. Contribute to our evolving design system

Requirements

• 7+ years experience in product management, with a track record of shipping features and products from 0 to 1 in a tech-enabled services environment
• Deep experience building for Medicaid populations or similarly underserved, vulnerable populations—healthcare, public benefits, or social impact strongly preferred
• Experience leading discovery, design, and execution tightly supported by engineering and operations teams
• Fluency in service design thinking, behavioral design principles, and accessibility standards
• Technical fluency and experience collaborating with engineers in high-velocity, high-prioritization environments
• Outcome- and impact-driven mindset, not just deliverables-focused
• Strong systems thinking and attention to detail across large and small workflows
• Clear, direct communicator with high standards for themselves and teammates
• Comfort working in a fast-paced, startup environment with a high degree of ownership

Your Success Metrics

• Time-to-insight from research → decision
• % of roadmap features with research-backed hypotheses
• % of team aware of and aligned with product roadmap and broader tech-enabled vision
• Reduction in questions from engineers after a feature is defined
• Reduction in post-launch support tickets attributable to poor UX
• Positive qualitative and quantitative feedback from caregivers and frontline staff on new features

Givers Values

• Impact Over Flash: We chase outcomes, not shiny objects. We focus on what truly moves the needle for caregivers and families, not what looks impressive from the outside. Substance beats spectacle, every time.
• Family-Grade Pride: We take pride in our work as if our own loved ones were the ones counting on it. We operate with care, integrity, and accountability.
• Play the Long Game: We build and operate for the future. We invest in strong fundamentals, solve problems to their core, make decisions that compound, and think in decades, not quarters. Sustainability beats shortcuts.
• Entrepreneurship, Every Day: We are owners. We embrace ambiguity by working from first principles and focus on speed to learnings through small bets, tight loops, quick iteration, and consistent calibration.
• Win Together: We always look for win-wins. We put mission above ego, collaborate intensely, and find common ground. We celebrate each other and never let the joy of this journey get lost behind the pursuit of a destination.

Equal Opportunity Statement

Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.