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Enrollment Coordinator

Givers

Givers

Administration
New York, NY, USA
Posted on Monday, June 24, 2024

About Givers

At Givers we believe in a future in which family members can sustainably care for one another. Through Medicaid programs we hire, support, and pay family caregivers. We're venture-backed with a mind for growth and a heart for good–we've raised $3.6M from CRV, Able Partners, AARP, and a number of leaders in the space.

Job Overview

As an Enrollment Manager, you will play a pivotal role in our mission to become the largest employer of family caregivers in the US. The Medicaid programs that we hire family caregivers through have extensive enrollment processes. You will be the person to build and scale our enrollment process and team.

The ideal candidate will have an unrelenting attention to detail, drive for efficiency, and love for keeping things organized.

Responsibilities

  • Enrollment Assistance: Manage the success of our caregivers through the journey of enrolling in paid caregiving programs. Follow up at various milestones with them and their state-appointed case managers to keep the process moving smoothly and all updates documented.
  • System Ownership: Speed of service is what we're known for. We leverage a highly efficient CRM system. You'll be in charge of keeping it up to date, plus if you find a repetitive task or bottleneck, you will be encouraged to automate it.
  • Performance Tracking: Own and report on record key performance metrics, including enrollment rates, turnaround times, and reasons for disqualification. Use this data to improve your effectiveness and share insights with the team.
  • Relationship Building: We make referrals to various partners at the state level as part of the enrollment process. You will become their best friend and keep an open line of communication about the status of our referrals.
  • Communication: Maintain clear and regular communication with caregivers, addressing their questions, concerns, and providing updates on their enrollment progress.
  • Documentation: Ensure accurate and organized documentation of all client interactions and enrollment-related activities.

Requirements

  • Sales, Account Management, or Customer Success Experience: Previous experience owning a process in direct-to-consumer sales, process coordination, customer service, or a related field.
  • Tool Mastery: A track record of making the most of software and systems to maximize efficiency. Experience with the bleeding edge of AI is a plus. Comfortable with tools such as Zoho, Salesforce, Monday, HubSpot, Zendesk, or other CRMs.
  • Organized: A love for organization and eye for systems to maintain high service at scale.
  • Data-Driven: Strong analytical skills and the ability to use data to track and improve enrollment experience and rates. The intuition for what metrics to pull, and what to focus on.
  • Empathetic: Compassion and empathy for the challenges faced by family caregivers and individuals with disabilities, and the ability to get on the phone to check in as needed.
  • Self-Motivated: Proven ability to work independently, set goals, and achieve results.
  • Reliable: Dependable and punctual, with a commitment to meeting deadlines and delivering high-quality service.

Givers is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. We are based out of an office in Manhattan, with a flexible, but primarily in-office culture.