Company Overview:

Role:

Key Responsibilities:

• Drive Initiatives: Support the planning and execution of cross-functional projects that improve team efficiency, process quality, or customer outcomes.
• Build and Improve Systems: Implement repeatable processes and workflows that help the company operate with more structure and less friction.
• Translate Strategy into Execution: Turn goals or problems into clear plans with deliverables, owners, and timelines.
• Project Management: Track project progress, escalate risks, and ensure on-time delivery across functional partners.
• Test & Learn: Contribute to testing new ideas, workflows, or tools by helping scope, execute, and evaluate pilots, knowing that every initiative adds insight.
• Collaborate Across Teams: Work closely with partners in Product, Ops, and Marketing/Growth to ensure alignment and unblock dependencies.
• Communicate with Stakeholders: Share updates with clarity and consistency to drive visibility and alignment, particularly on timeline, risk, and performance.
• Document and Scale What Works: Refine documentation, templates, or internal tooling to help teams repeat successful approaches.
• Support Decision-Making: Surface insights and feedback to inform prioritization, tradeoffs, and project adjustments as needed.

Qualifications/Skills:

• 5+ years of experience in strategic operations, business operations, program management, or a similar role in a fast-paced, high-growth environment
• Proven success driving complex, cross-functional projects end-to-end, ideally in startup or scale-up contexts
• Proactive, self-directed, and thrives in environments with limited structure and evolving priorities
• Excellent written and verbal communication, stakeholder management, and organizational skills.
• Bachelor's degree required; advanced degree (MBA, MPH, etc.) preferred.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create clear, actionable, human experiences.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship—we own outcomes and drive results.
  • We act with urgency and precision.
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission—and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision—data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us: