Company Overview:

Role:

Key Responsibilities:

• Document calls and communications in the EHR in accordance with regulatory and organizational standards.
• Available to provide after-hours and weekend support for lab-related critical results, as needed, recognizing that such communications are rare and typically occur during business hours.
• Asynchronously review member’s medical history and conduct telehealth consultations.
• Review and generate radiology orders.
• Review members’ imaging studies results to prepare reports and summaries.
• Collaborate in developing and maintaining standard operating procedures (SOPs).
• Provide feedback to help improve clinical workflows.

Qualifications/Skills:

• Licensed in Ontario and/or British Columbia.
• 5+ years of progressive experience in the healthcare industry, demonstrating a deep understanding of patient care, clinical workflows, and operational excellence.
• Strong familiarity with comprehensive lab testing and MRI imaging, including interpreting results and understanding their role in preventive and diagnostic care.
• Hands-on experience in telemedicine and virtual care environments, with a proven ability to deliver high-quality patient interactions in digital settings.
• Proficient in telehealth platforms and adept at navigating multiple digital tools, such as Zoom, Slack, and EMR systems, ensuring seamless communication and care coordination.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create clear, actionable, human experiences.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship—we own outcomes and drive results.
  • We act with urgency and precision.
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission—and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision—data must be right.
  • We sweat the details because outcomes depend on them.