Disruptive
Care
Consumer
Connection &Member Success Associate, Temporary
Function Health
United States · Remote
Posted on Jun 21, 2025
Member Success Associate, Temporary
US - Remote
Member Success
Remote
Contract
Company Overview:
Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z).
Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health and have a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment where, every day, we are building the future.
Role:
We are seeking a Member Success Associate to join our team. You will work with our Member Support teams, where you’ll handle high-touch member interactions and escalations across multiple channels (text, email, chat) while contributing to the continuous improvement of our service. We’re looking for someone who is not only responsive, but proactive—someone who can spot opportunities to make a member’s experience better, surface insights from conversations, and recommend solutions or products that genuinely support member goals.
This is a 3-month contract role, with the possibility of extension depending on mutual fit and evolving team priorities.
This is not your typical support role—you’ll be a key voice of our members and a strategic operator, helping us scale our systems, evolve our support practices, and shape the future of the Function member experience.
This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you.
Key Responsibilities:
- Serve as a primary point of contact for members, delivering a seamless and high-touch experience via email, chat, and phone.
- Troubleshoot complex member concerns related to labs, results, orders, and more with precision, urgency, and compassion.
- Identify and propose solutions that improve member experience, reduce ticket volume, and drive operational efficiency.
- Help to continuously improve internal processes, macros, and member education.
- Support strategic support initiatives (e.g., scaling knowledge base, developing self-serve resources, piloting new workflows).
Qualifications/Skills:
- Have 3+ years of experience in customer or member support, preferably in a fast-paced, high-growth startup or health-related environment.
- Operate with exceptional attention to detail, even when managing a high volume of requests.
- Are solutions-focused and resourceful—you don’t just identify problems, you propose fixes and implement them.
- Have excellent written communication skills—clear, empathetic, and able to distill complex health topics simply.
- Thrive in a fast-changing environment, are self-directed, and enjoy building new systems and workflows from the ground up.
- Are deeply motivated by Function’s mission and excited to help members take control of their health.
Nice-to-Have Skills and Experiences:
While the core competencies are essential, the following qualifications will distinguish exceptional candidates:
- Start-Up Experience: We highly value individuals with start-up experience. This experience indicates a versatile skill set and an ability to thrive in fast-paced, evolving environments.
To be a strong fit, you embody our Core Values:
- Ruthless Prioritization:
- We don’t let perfect get in the way of progress.
- We move quickly to drive value, not perfection.
- We prioritize what drives impact.
- We never compromise on standards of excellence.
- Member-First, Always:
- We design and deliver like we’re caring for someone we love.
- We create clear, actionable, human experiences.
- We prioritize responsiveness, peace of mind, and outcomes.
- We empower members with truth, clarity, and care.
- One Team, Moving Fast:
- We are aligned in purpose, prioritization, and speed.
- We gather diverse perspectives to make informed decisions.
- We clear paths for each other and move fast together.
- We communicate clearly and respectfully, rallying around shared goals.
- Radical Ownership, Relentless Execution:
- We don’t just ship—we own outcomes and drive results.
- We act with urgency and precision.
- We anticipate, initiate, and follow through.
- We meet challenges with grit and pragmatism.
- We embrace new tech to deliver better outcomes.
- Mission Over Ego:
- We are ruthlessly aligned to our mission—and leave ego at the door.
- We disagree and commit.
- We don't tolerate politics or withholding information.
- We operate with honesty, transparency, and respect.
- Sustained Integrity in Every Detail:
- We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
- We prioritize clinical precision—data must be right.
- We sweat the details because outcomes depend on them.
Why You'll Love Working With Us:
We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.
Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.
At Function, we celebrate diversity and are committed to building an inclusive and equitable workforce. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, veteran status, marital status, ancestry, or any other characteristic protected by applicable law.
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Req ID: R124