Disruptive
Care
Consumer
Connection &Member Success Associate, Contract
Function Health
United States · Remote
Posted on Jun 21, 2025
Member Success Associate, Contract
US - Remote
Member Success
Remote
Contract
Company Overview:
Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health and have a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment where, every day, we are building the future.
Role:
We are seeking a Member Success Associate to join our team. You will work with our Member Support teams, where you’ll handle high-touch member interactions and escalations across multiple channels (text, email, chat) while contributing to the continuous improvement of our service. We’re looking for someone who is not only responsive, but proactive—someone who can spot opportunities to make a member’s experience better, surface insights from conversations, and recommend solutions or products that genuinely support member goals.
This is a 3-month contract role, with the possibility of extension depending on mutual fit and evolving team priorities.
This is not your typical support role—you’ll be a key voice of our members and a strategic operator, helping us scale our systems, evolve our support practices, and shape the future of the Function member experience.
Key Responsibilities:
- Serve as a primary point of contact for members, delivering a seamless and high-touch experience via email, chat, and phone.
- Troubleshoot complex member concerns related to labs, results, orders, and more with precision, urgency, and compassion.
- Identify and propose solutions that improve member experience, reduce ticket volume, and drive operational efficiency.
- Help to continuously improve internal processes, macros, and member education.
- Support strategic support initiatives (e.g., scaling knowledge base, developing self-serve resources, piloting new workflows).
Qualifications/Skills:
- Have 3+ years of experience in customer or member support, preferably in a fast-paced, high-growth startup or health-related environment.
- Operate with exceptional attention to detail, even when managing a high volume of requests.
- Are solutions-focused and resourceful—you don’t just identify problems, you propose fixes and implement them.
- Have excellent written communication skills—clear, empathetic, and able to distill complex health topics simply.
- Thrive in a fast-changing environment, are self-directed, and enjoy building new systems and workflows from the ground up.
- Are deeply motivated by Function’s mission and excited to help members take control of their health.
To be a strong fit you also need:
- Bias Toward Action: Demonstrated ability to take initiative, make decisions under uncertainty, and move projects forward even in the face of ambiguity. We value individuals who are self-starters and ready to act on opportunities and challenges alike.
- Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes.
- Communication and Accountability: Strong communication skills with a proven track record of meeting tight deadlines in a fast-paced environment.
- Remote Work Adaptability: Comfort with remote work environments, demonstrating the ability to stay productive and connected with the team irrespective of physical location.
- Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement. Your openness to feedback and dedication to personal and professional growth will contribute significantly to our collective success.
Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.
Nice-to-Have Skills and Experiences:
While the core competencies are essential, the following qualifications will distinguish exceptional candidates:
- Start-Up Experience: We highly value individuals with start-up experience. This experience indicates a versatile skill set and an ability to thrive in fast-paced, evolving environments.
FAQ’s
- What is Function’s approach to remote work?
- Function is 100% remote across the United States, from Austin to New York to San Francisco. We meet up in person on occasion.
- Who works at Function?
At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.
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Req ID: R124