Company Overview:

Role:

Key Responsibilities:

• Operational Leadership: Own seamless execution across all existing lab partnerships, ensuring consistent performance, timely issue resolution, and delivery against KPIs.
• Scalability Planning: Proactively identify how to evolve and scale lab operations to support company growth, working cross-functionally to anticipate operational needs.
• New Lab Onboarding: Lead operational ramp-up and process integration for new labs post-handoff from the Strategic Expansion team.
• Relationship Management: Serve as the primary point of contact with our lab partners, building strong, collaborative relationships and maintaining alignment on performance goals.
• Cross-Functional Collaboration: Partner closely with Product and Engineering teams to shape the productization of lab services and improve member experience based on operational feedback.
• Team Management: Directly manage a Lab Operations Manager and Ops Associate(s), ensuring team alignment, performance tracking, and professional development.
• Data-Driven Process Improvement: Use operational data to identify inefficiencies, surface trends, and implement improvements that enhance turnaround time, service quality, and scalability.

Qualifications/Skills:

• Has 10+ years of experience in operations roles with a proven track record of leading teams and scaling processes in fast-paced environments.
• Experience in healthcare, diagnostics, logistics, or similarly regulated, process-driven fields.
• Strong vendor and relationship management skills, with the ability to own and grow external partnerships.
• Highly data-driven, using metrics and analysis to drive performance and continuous improvement.
• Skilled at balancing long-term strategy with hands-on execution, especially in dynamic, cross-functional settings.
• Excellent communication and organizational skills, with the ability to align teams and drive accountability.

Nice-to-Have Skills and Experiences:

• Start-Up Experience: We highly value individuals with start-up experience, especially former founders or early hires. This experience indicates a versatile skill set and an ability to thrive in fast-paced, evolving environments.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.

• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create clear, actionable, human experiences.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.

• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.

• Radical Ownership, Relentless Execution:
  • We don’t just ship—we own outcomes and drive results.
  • We act with urgency and precision.
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.

• Mission Over Ego:
  • We are ruthlessly aligned to our mission—and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.

• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision—data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us: