<div><div> <h3><span>About us</span></h3> <div><br></div> <div><span>Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z). 130,000+ members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health and have a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment where, every day, we are building the future.</span></div> <div><br></div> <h3><span>The Role</span></h3> <div><br></div> <div> <span>We’re looking for an Operations Process Manager to join our rapidly growing consumer health tech startup. This individual will be focusing on optimizing and managing processes that ensure smooth, day-to-day operations.</span><span> </span><span>This role will be responsible for developing, monitoring, and improving key performance indicators (KPIs) across operations, ensuring data-driven decision-making, and enhancing efficiency. This role involves developing and implementing best practices, analyzing data to inform decision-making, and collaborating with key stakeholders across the organization to ensure seamless operations. Additionally, the Operations Process Manager will play a crucial role in driving strategic innovation, optimizing processes end-to-end, and fostering continuous improvement to achieve business objectives and support growth.</span> </div> <div><br></div> <div><span>The ideal candidate will be meticulous in their attention to detail, self-starter, a problem solver and critical thinker, and capable of thriving in a fast-paced environment. As an early member of our team, your contributions will play a critical role in shaping the future of our systems as we scale from tens of thousands of members to millions. </span></div> <div><br></div> <div><span>Applicants seeking a predictable 9-to-5 job need not apply. This role requires energy, talent, and a genuine passion for Function’s mission.</span></div> <div><br></div> <div><span>Responsibilities:</span></div> <ul> <li><span>Cross-functional Collaboration: Collaborate with leadership, sales, marketing, product development, and other departments to align strategies, share insights, and drive initiatives that enhance operational efficiency.</span></li> <li><span>Team Leadership: Lead and manage a team of Operations Associates and Leads, providing guidance, coaching, and support to ensure high performance and goal achievement.</span></li> <li><span>KPI Development and Monitoring: Define and track key performance indicators (KPIs) related to operations, including turnaround time (TAT), forecasting, and other relevant metrics. </span></li> <li><span>Continuous Improvement Initiatives: Lead continuous improvement initiatives that enhance operational processes, systems, and practices by leveraging data-driven insights and audits.</span></li> <li><span>Risk Management: Identify and mitigate risks related to operational efficiency, such as process bottlenecks, resource allocation challenges, and operational disruptions. </span></li> <li><span>Executive Reporting: Provide regular updates and reports to senior leadership and stakeholders on internal operations metrics, trends, initiatives, challenges, and opportunities.</span></li> </ul> <div><br></div> <div><span>Qualifications:</span></div> <ul> <li><span>Has 5+ years of experience in operations roles in one or more GTM functional areas (e.g. operations, customer success, sales).</span></li> <li><span>High degree of comfort handling challenging situations, facilitating internal discussions, and demonstrating a proactive, solution-oriented mindset.</span></li> <li><span>Technical background or strong technical proficiency.</span></li> <li><span>Demonstrates proficiency in key skills such as effective communication, relationship building, and collaboration.</span></li> <li><span>Start-up experience, particularly in early-stage technology companies.</span></li> <li><span>Has exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, navigate challenging data sets, and develop actionable solutions.</span></li> <li><span>Strong project management skills for implementing process changes.</span></li> <li><span>Is capable of leading, but also contributing as an individual to a team</span></li> </ul> <div><br></div> <h3><span>Nice-to-haves</span></h3> <ul><li><span>Prior education or experience in the health and medical space strongly preferred</span></li></ul> <div><br></div> <div><span>We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. Join us on our mission to revolutionize the health technology industry!</span></div> <div><br></div> <h3><span>FAQ’s</span></h3> <div><br></div> <ul> <li><span>What is Function’s approach to remote work? Function is 100% remote across the United States, from Austin to New York to San Francisco. We meet up in person on occasion.</span></li> <li> <span>Who works at Function? We’re small but growing! The team includes: </span><a href="https://www.linkedin.com/in/pranithapatil/" target="_blank">Pranitha</a><span>, </span><a href="https://www.linkedin.com/in/mikenemke/" target="_blank">Mike</a><span>, </span><a href="https://www.linkedin.com/in/jonathanswerdlin/" target="_blank">Jonathan</a><span>, </span><a href="https://www.instagram.com/drmarkhyman/" target="_blank">Dr. Hyman</a><span>, </span><a href="https://www.linkedin.com/in/amy-crees-rd-cdces-8354b165/" target="_blank">Amy</a><span>, </span><a href="https://www.linkedin.com/in/kiara-conde/" target="_blank">Kiara</a><span>, </span><a href="https://www.linkedin.com/in/whitneyherline/" target="_blank">Whitney</a><span>, </span><a href="https://www.linkedin.com/in/karly-wood-74b717126/" target="_blank">Karly</a><span>, </span><a href="https://www.linkedin.com/in/samone-kinsey-mph-2b9a8853/" target="_blank">Samone</a><span>, </span><a href="https://www.linkedin.com/in/seano314/" target="_blank">Sean</a><span>, </span><a href="https://www.linkedin.com/search/results/all/?fetchDeterministicClustersOnly=false&amp;heroEntityKey=urn%3Ali%3Afsd_profile%3AACoAABRM-IABMLpErHcRwF3SiG8RwYFpLkrpJSo&amp;keywords=maximiliano%20castrucci&amp;origin=RICH_QUERY_SUGGESTION&amp;position=0&amp;searchId=a2307e14-f98a-4d74-a9ff-850e91986fc5&amp;sid=aop" target="_blank">Max</a><span>, </span><a href="https://www.linkedin.com/in/tova-morgan-gelfond-66a64028/" target="_blank">Tova</a><span>, </span><a href="https://www.linkedin.com/in/erikabrickley/" target="_blank">Erika</a><span> and many more.</span> </li> <li><span>What’s the interview process like? You’ll meet with Samone, our Senior Manager of Operations. Then, you’ll meet with our Director of Operations, Amy Crees. On this call, we’re looking to understand your experience, interests, and if you’re a culture fit. Then, you’ll complete a case study with Amy or Samone. Then, you’ll have an interview with our COO and Co-Founder, Pranitha Patil. After that we’ll send an offer! If we don’t give an offer, we’ll be sure to provide feedback.</span></li> <li><span>Do I need to match all requirements (e.g. x years of experience, healthcare background)? Function Health welcomes applicants from diverse backgrounds and experiences. While it is not necessary for candidates to possess expertise in all areas, we are seeking individuals with exceptional talent in building and managing software. At Function, we prioritize continuous learning and growth for all team members. We strongly encourage individuals from traditionally underrepresented communities, including women, people of color, LGBTQ+ individuals, veterans, and people with disabilities, to apply.</span></li> </ul> <div><br></div> <div><em>At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.</em></div> <div><br></div> <div><br></div> </div></div>