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Medical Records Specialist

Brave Health

Brave Health

Florida, USA
Posted on Saturday, May 25, 2024

About Us
Brave Health is a Series C stage, mission-driven venture backed growth company. Our mission is to deliver high-quality, affordable telebehavioral health care for traditionally underserved patient populations receiving medical benefits through Government sponsored programs (Medicaid and Medicare), in addition to commercial insurance. We are a diverse group of entrepreneurs, clinicians, and healthcare leaders passionate about changing the manner in and speed at which behavioral health can be accessed and is delivered in the US. We are actively serving patients in 11 states, and will continue to expand to many additional states throughout 2024/2025.

Job Summary
We are currently seeking a Medical Records Specialist to join our medical records team as we continue to grow and provide patient services on a national scale. This role will report directly to a Medical Records Manager and will assist with maintaining patient data and completing daily tasks related to incoming and outgoing records requests. They will ensure the information contained in all patient records is complete, accurate, and secure. They will be responsible for retrieving and providing records and data for medical personnel or patients, as needed. This role requires strict HIPAA compliance and is responsible for safeguarding all patient medical documentation on behalf of the organization.
Brave currently employs 150+ licensed providers, including behavioral health therapists, Nurse Practitioners, and physicians/psychiatrists, and will continue to grow and hire additional providers to the team. Growth startups are a different stage and environment than large, established companies so preference is given to candidates with prior experience in a high growth environment. This individual can be based anywhere in the US and will work remotely from home, as does our entire national team.

Benefits: Our team works 100% remotely from their own homes!

  • Full-time W2 with comprehensive benefits package
  • Hourly pay rate: $18.00
  • Monday - Friday set schedule 8am-5pm ET
  • All equipment provided


  • Evaluate and prioritize incoming and outgoing records requests
  • Review, validate, and process patient documents for Release of Information / Document Review / Record Retrieval for requesting individuals and entities
  • Verify and review all forms and documents in case of errors, missing information, legibility - Ensure Brave ROIs on file are current and secure new ones for expired ROIs.
  • Interface with patients as needed, providing exceptional customer experience - Diligent maintenance of medical records tracker, ensuring status is current
  • Respond to external medical records audit requests in timely manner, ensuring records are in requested format as well
  • Gather and deliver on patient Letters of Service and Progress Updates
  • Draft documentation requests for approval by supervisors
  • Liaise effectively with third party requestors, e.g. law enforcement officials, other providers, attorneys
  • Perform regular quality checks to ensure accuracy and confidentiality of records - Responsible for client / partner satisfaction through all stages of the medical records operations process
  • Adhere to all HIPAA and confidentiality policies


  • 2+ years of experience working in medical records
  • Excellent analytical skills and proficiency in ICD -10 – CM coding standard, CPT-4 terminologies, and HCPCS coding
  • Extensive knowledge of client-specific process rules and regulatory requirements - Expertise in medical terminologies ; Behavioral Health experience a plus
  • Proven professionalism in written and verbal communication with clients - Excellent time and workload management skills
  • Demonstrate tenacity and problem-solving skills
  • Remote work experience strongly preferred

Brave Health is very proud of the diverse team we have that cares for our diverse population of patients. We are an equal opportunity employer and encourage all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.