Bluestone Lane is an Australian-inspired coffee & hospitality brand committed to providing environments where our guests or “locals” feel special through genuine connections, premium award-winning coffee, and healthy food. At Bluestone Lane, it’s more than coffee, it’s connection! Locals come to Bluestone Lane for their daily escape & to feel more connected in their communities.

Seeking friendly, customer service-oriented Supervisors for our Los Altos cafe! This is a daytime concept, supporting a great work/life balance.

What you'll do:

• Provide a high level of hospitality to every guest by delivering on the Bluestone Lane Steps of Service in every interaction
• Ensure that teammates are in the right place, doing the right things at the right time, in order to make the guests feel special 100% of the time
• Enforce the quality and speed of the kitchen performance and the connection our front of house is provided to each guest
• Assist the General Manager in building a cohesive, efficient, and stable team
• Become fully trained to fulfill guest orders in any teammate role - comfortable working in the kitchen and can pick up any other role be it barista, server, host or runner
• Have a keen awareness of the store's financial performance, & help drive the efficiency and hospitality in the cafe to maximize and meet sales targets & average customer spend
• Hold strictly to current health & safety standards set in place by Bluestone Lane & the state's Department of Health
• Assist with opening and closing the store

Who you are:

• A hospitality first people person--you simply love to make others feel good, no questions about it!
• A positive contributor to the team environment, working cohesively with others to deliver exceptional experiences to our locals
• A multi-tasker who won't bat an eye even when caught under a bit of pressure
• A motivated & hungry individual who is looking for career development in the hospitality industry
• A fast learner can shift from one job to the next with ease
• A digital warrior, you'll be able to help locals navigate the BL order ahead app with your eyes closed
• A punctual & reliable teammate, always on time for shifts & never leave your teammates hanging

Our teammates benefit from:

• World class coffee training programs
• Amazing career development opportunities
• ~ $27.00-$32.00 /hour (hourly rate + tips)
• 401k plan with company match
• Healthcare & Paid Parental Leave*
• Paid Vacation & Holidays*
• Complimentary coffee & shift meals
• Commuter benefits
• Employee Assistance Programs
• Employee Resource Groups
• Employee referral program
• Daytime hours only, allowing for a great work-life balance

*For qualifying teammates

Working Environment: Working conditions are typically indoors in environmentally controlled conditions. While performing the duties of this job, the employee is regularly required to talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bluestone Lane is an Equal Opportunity Employer, committed to celebrating diversity within our teams. We encourage inclusive environments for all, where we respect and empower individuals. Visit us at bluestonelane.com to learn more about working on our incredible team.

Bluestone Lane utilizes the federal government's E-Verify program to determine employment eligibility. Please visit e-verify.gov for more information.