The Team:

At Amae we are a collective of healthcare leaders on a mission to create a radically different patient-first behavioral health care model that truly transforms patient’s lives by integrating care delivery, patient experience, cutting edge technology and research. Join a team of operators, builders and technologists from One Medical, Forward Health, Stanford, Hinge Health, Palantir, The Four Seasons, and Brightline as we redefine care for the most vulnerable populations - across the nation, at scale.

The Opportunity:

Amae Health is seeking a strategic and high-energy Director of Community Engagement and Clinical Outreach to lead our market growth and community-facing operations. As we scale our innovative care model for individuals with severe mental illness (SMI), we need a seasoned leader who can build a high-performing outreach engine from the ground up.

In this role, you aren't just a manager, you are a "player-coach". You will be responsible for the professional development and performance of the Clinical Outreach and Treatment Placement Specialists while personally spearheading high-level institutional partnerships. You must be willing to "roll up your sleeves," whether that means coaching a team member through a complex referral or personally visiting an emergency department to facilitate a critical patient transition.

What You Will Work On:

Strategic Leadership & Market Growth (40%)

• Market Strategy: Design and execute multi-year citywide and regional outreach plans in close collaboration with clinical staff and executive leadership for both existing markets and new market launches
• Institutional Partnerships: Personally own and cultivate executive-level relationships with large regional safety-net hospitals, health systems, and key community agencies (e.g., NAMI)
• Performance Oversight: Set and manage regional enrollment targets, evaluating the effectiveness of outreach initiatives and pivoting strategies to ensure consistent growth

People Management & Coaching (40%)

• Team Development: Lead, mentor, and provide direct supervision for the Community Engagement team, fostering a culture of accountability, empathy, and excellence
• Field Coaching: Regularly join team members in the field—hospitals and outpatient clinics —to provide real-time coaching and ensure the "Amae way" is represented in every interaction
• Hiring & Onboarding: Lead the recruitment and training efforts for new outreach staff as Amae expands into new territories

Operations & Clinical Collaboration (20%)

• Complex Care Coordination: Act as the primary escalation point for the most urgent or difficult provider and patient transition situations, ensuring rapid and seamless transitions into care
• Cross-Functional Alignment: Work alongside clinical leads to ensure the referral pipeline is synchronized with clinic capacity and patient needs
• Data-Driven Leadership: Oversee the team’s use of CRM systems and Google Suite to ensure all activities are documented accurately and used to inform strategic decisions

About You:

You are a visionary leader who remains grounded in the day-to-day work of community service. You build trust rapidly with both your team and external partners, and you are motivated by the challenge of transforming the lives of those with complex mental health needs. You lead by doing and thrive in high-pressure, mission-driven environments

What You’ll Have:

• Experience: 8+ years of experience in business development and/or sales, community outreach, or referral management, with at least 4 years in a leadership/management role.
• Proven Results: A metrics–driven leader with a history of building high-performing teams and successfully hitting growth and engagement targets
• Communication Mastery: Exceptional public speaking skills and the ability to influence stakeholders at all levels, from social workers to C-suite executives
• Operational Agility: Proficiency in CRM tools, Google Suite, and Slack to manage a remote and mobile team
• Mobility: Current driver’s license and reliable transportation for travel to our active markets on the East and West Coasts (Los Angeles, SF Bay Area, Raleigh, NY, soon Boston); travel expected ~30% of the time

What We Provide:

Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.

• Comprehensive Medical, Dental, & Vision Insurance
• Unlimited Paid Time Off
• Short-Term and Long-Term Disability Insurance
• Commuter Benefits
• 12 Weeks Paid Parental Leave – Available to both birthing and non-birthing parents
• 401(k) Retirement Plan
• 11 company holidays
• FSA & HSA savings programs

Amae Health is committed to fair and equitable compensation practices.

Base salary range for this role is $132,000 to $225,000 per year and will be adjusted to market cost, and the compensation package may include equity. Actual compensation packages are based on several factors that are unique to each candidate's experience and professional leveling and it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location.