Disruptive
Care
Consumer
Connection &Operations Director/General Manager
Amae Health
Operations
Houston, TX, USA · Houston, TX, USA · Remote
Posted on Aug 22, 2024
Operations Director/General Manager
Houston
Corporate
Hybrid
Full-time
Amae Health is redefining the standard of care for people with severe mental illness.
We’re on a mission to deliver radically different care for the 14 million Americans suffering with a severe mental illness (SMI). Amae Health is an integrated, outpatient care provider for patients with SMI, treating their psychiatric and physical conditions through in-person care delivery with wrap-around services. Our approach recognizes the unique needs of our patients, and provides personalized treatment across the physical, mental and social service resources required to holistically improve patients’ lives. We believe that only by treating the whole person can you obtain lasting health outcomes.
Amae Health is a Series A venture-backed Public Benefit Corporation, backed by leading VCs and health systems. Read more about us here:
https://techcrunch.com/2024/05/04/deal-dive-amae-health-is-building-an-in-person-approach-to-mental-healthcare-in-an-increasingly-digital-space/
We’re Hiring!
Amae Health is actively seeking a dynamic Operations Director/General Manager to help launch and lead our entry into Houston, Texas.
About the Job
As the Operations Director/General Manager, you will be the leader of our Houston market performance. You will work closely with clinical leadership to drive strong patient outcomes and financial performance. Your role involves adapting the Amae Health model to an attributed member population and building the systems, teams and tools to consistently drive member engagement.
Qualifications:
- Based in Houston with knowledge of local healthcare ecosystem
- Experience delivering value based care and working with attributed member care models, with expertise in engaging members in care
- At least five years managing managers in a multi-site environment
- Experience managing external stakeholders (referral partners, joint ventures, payors, etc)
- Experience leading brick and mortar healthcare delivery
- Experience leading in a medical environment (need working familiarity with health insurance, physicians, and mixed levels of staff)
- Experience in high growth (launch new sites, increasing volumes, launching new services, etc)
- P&L management experience
- MBA, MHA, or related graduate degree preferred
- Experience with behavioral health and SMI populations is nice, but not necessary
Responsibilities:
Stakeholder Management: Be the face of Amae Health to partner organizations including health systems and payors, and drive meaningful, mutually beneficial relationships.
Clinical Partnership: Work closely with clinical leadership to deliver high quality care for complex patients, ensuring our members unique needs are met with empathy and expertise.
Strategic Planning & Execution: In partnership with clinical and operational stakeholders, devise and implement strategic initiatives to elevate quality of care, member outcomes, and cost-efficiency. Your vision will guide the continuous evolution of our service delivery.
P&L Management: Work closely with growth, finance, and clinical leaders to foster a healthy business, including driving revenue, managing costs, and ultimately directing strategy to drive healthy care margins.
What We Provide
- Competitive cash compensation and equity options package in a high growth startup
- Ability to work with leading academic medical center partners to build the center of excellence for SMI care
- A best in class work environment with some of the leading mental health professionals in the field! Our program is led by UCLA professors & VA clinicians who have designed this program with the mission of helping individuals with these complex SMI conditions unlock lasting recovery.
- A unique holistic care model that encourages collaboration amongst staff and successfully provides care for SMI patients.
- A hybrid work environment with the flexibility to work from home, on-site at the clinic and out in the community as required.
- Medical, Dental & Vision Insurance
- Paid time off
- 401(k)
More About Amae
'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.
We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, and ensuring lasting recovery.
Our Values
We center care in all we do
We truly, actually care. We’re authentic in putting care at the core, for our members, for our team, and for our mission. For many of us, it is personal.
We challenge convention
We attack the problem. We are lean, agile, scrappy, nimble and aren’t afraid of a challenge. We’re results oriented, and do not accept the status-quo, don’t take no for an answer. Speed is our friend.
We take our work seriously, not ourselves
We have a high bar for excellence. We deliver results. And we incorporate humor because it’s important to balance out the grind and challenges. We make space for jokes, levity, laughter.
Your job isn’t done until the job is done
We operate as a collective. We take ownership. We look to help one another to get to the end goal.
We win together; we also fail together
We celebrate as a team when we win. We take responsibility as a team when things don’t go according to plan. We respect each other. We acknowledge. We get better. We keep going.
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Req ID: R38